Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,026 total
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Completely pleasant experience.
Filing claim was very easy and it was processed promptly. Representative even followed up to see how my dog was doing.
Insurer: ASPCA
By: Manny
I love the care my Vet gives my cat and how Trupanion takes care of my claims.
I couldn't have a better vet at VCA Kapolei Animal Hospital. I completely trust Trupanion. I have read bad reviews and I can't tell you how much they have helped me and my cat. I have a rescue cat. He is 8 years old now. I have needed Trupanion several times and they have come through every time with NO issues. Muah from me and Brody.
Insurer: Trupanion
By: Debi
Great health insurance
The staff was courteous, helpful and there was not any problem when a claim needed to be adjusted . They also did follow up re:cats health and how I felt about the insurance. I am very pleased. Although my cats are between 1-8, the fee did go up when one cat became 3. I neglected to ask the customer rep what the rates would be for particular age ranges. But so far, I am satisfied.
Insurer: ASPCA
By: Marilyn
I am so glad that I have Nationwide insurance covering my precious fur-baby Gaither Brody!
I am so thankful that I have Nationwide Insurance covering my sweet Gaither Brody! This was my first experience with submitting a claim and it was such a simple process. They were professional and courteous and settled my claim within several days. Kudos Nationwide!
Insurer: Nationwide
By: Darbi
Great support for claim filing
Suddenly, our Spinone Fortinbras got sick - real sick. Now, he's crossed the rainbow bridge, Responsiveness to the claims is greatly appreciated.
Insurer: Nationwide
By: Tarn
Getting pet insurance through Nationwide was one of the best decisions we made - complete peace of mind!
I honestly didn't think we needed it but the peace of mind that comes with having that coverage is invaluable. I am am shocked at how easy it is to use and how quickly Nationwide is to refund your claims. Beyond their annual wellness exams, one of our dogs ended up with an ear infection and has to go in for weekly antibiotic treatments - Nationwide delivered and have been quickly refunding us for every vet visit. Thank you for great overall service and reliability.
Insurer: Nationwide
By: LAUREN
Overall great experience.
We have been covered for several years by Nationwide. Claims are easy to file. Reimbursement is always timely and the coverage is very good. I always recommend it.
Insurer: Nationwide
By: Brandi
Try to get out of providing coverage as much as possible
It is clear you try to get out of providing coverage, you would rather do anything than provide support for vet visits. You make it impossible to be reimbursed. Paying for this service is a waste because you will literally do whatever it takes to get out of helping provide coverage. We plan to cancel asap.
Insurer: Nationwide
By: Robbie
Making a claim is easy, it is processed quickly, and it helps with paying for the cost of my dog’s medical care.
I have found that by using the app, making a claim is easy and it is processed quickly. This has been helpful with covering the costs of my dog’s medical care.
Insurer: Nationwide
By: Cary
Best. pet. insurance. ever.
Fast, friendly, and a blessing. This pet insurance has come in handy when unexpected vet expenses occur. Btw, thanks for taking time to ask how my pet, buddy, is doing. He is doing great!
Insurer: Nationwide
By: Caryn