Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Easy and hassle free claim processing
Nationwide has a very easy process for submitting claims and turns them around rapidly. No hassle process and excellent customer services. Direct deposit payments are very convenient.
Insurer: Nationwide
By: Dave
Highly recommended
I recommend Nationwide pet insurance to everyone I know with a young pet. Submitting claims on Vitus Vet (unfortunately not on Android) is very simple and quick. The reviews of the claims are also efficient as is the direct deposit. I have been happy so far as to the reimbursements and the customer service when I’ve called. Pet insurance pays off better if it starts when your pet is very young, and I’m so glad that I signed up for it. It was recommended to me, and I am happy to pass that recommendation along.
Insurer: Nationwide
By: Alison
Best insurance
great job so far have had you for 2 years, only had one bad experience when you abruptly canceled one of ur dogs insurance without telling us, that was fixed but not to satisfaction, but everything else was great and timely
Insurer: Nationwide
By: charles
Always takes care of my needs with my dog
I am glad I chose ASPCA as my dogs health insurance ! You guys do a great job at making sure you approve the claims . The only thing I would say is I would like to see the claims get approved at a more timely matter with the direct deposit reimbursement money in my account . It’s hard cause we have to pay the vet out of pocket with funds I do not have so I put the bill on a credit card and I only have so much time to get that paid off . Thanks ! Everything else has been lovely ! You guys do a good job at answering all questions right away when I call or getting back to me :)
Insurer: ASPCA
By: Alicia
Couldn’t imagine not having this awesome product for my animals.
So easy to work with and reps are available to answer questions. Payment process is Quick and easy. Emailing claims now make it easier then ever.
Insurer: Nationwide
By: Renee
No complaints
I have no problems with getting claims in. I like the new app to submit claims. I have always had my questions or concerns answered though customer service. Getting my payments deposited in my account in responsible time.
Insurer: Nationwide
By: Lois
A Very Fair and hassle-free pet insurance company
My dog, Dolce has been "Embraced" since March, 2016 and I'm so happy I switched from her previous pet insurance. Our claims have always been paid relatively quickly and we have received exactly the amount expected; and even if a mistake is made on the claim form, Embracers do their best to figure it out and correct it so that payment can be made in a timely manner. Whenever I've contacted Customer Service, whether by phone or email, I have always received accurate and timely responses--no matter how many questions I asked--and I tend to ask a lot! Nearly a year ago, Dolce was diagnosed with a bladder tumor, which, in the opinion of 2 veterinarians, would likely cause her demise within 4-6 months, but she is amazingly still with us! However, because both her age and condition are very slowly beginning to show related side effects, I am continuing to send in a lot of claims for her. But these claims are always paid promptly with no questions asked! Our original veterinarian's office used to send insurance claims in for its clients, but eventually some staff refused to do it so we were expected to do this ourselves. Being a senior citizen, at first I found using the "portal" a bit daunting, so saved up my claims and sent in several at once. I was just getting the hang of it, when I recently discovered your phone app and I must say it is ABSOLUTELY WONDERFUL AND SO EASY TO USE!!! Thank you for making submitting our claims a breeze--I can't begin to tell you how much I appreciate it!.
Insurer: Embrace
By: Kay
FAST and EASY claims submission/reimbursement
My wife and I purchased our pet health insurance from ASPCA originally understanding our young puppy would need several vaccinations, and neutering. That was our primary concern. Paired with the narrow understanding of the organization's positive relationship with helping the animal community, and local representation in Northern California, it was a no brainer to choose ASPCA. A few weeks ago, they rose to the occasion and delivered on their values after our then 8-month old Cockapoo, Mambo, went through a traumatic experience with his mouth causing him enough pain to force him to stop eating. After fluids, pain medication and antibiotics - I'm happy to report that Mambo is back to his normal, playful, loving self! The ordeal came with unexpected expenses that we would have struggled to cover ourselves, but thanks to their quick and easy claims submission and payment process, we're back on our financial feet. It's hard to put a price tag on peace of mind, but after going through such an shocking experience with our pup, so early in his life, I'm happy we chose to trust ASPCA with our pet insurance!
Insurer: ASPCA
By: Matthew
So thankful for Healthy Paw Insurance!
I have a sweet energetic english bulldog named Gustavo and as soon as we got him my good friend told me about Health Paws. They got it for their Frenchie and said it was much better than other pet insurance companies they had. I followed their advice and got Health Paws right away. I couldn't be happier with the service and follow up!
Insurer: Healthy Paws
By: Steffany
We were extremely impressed with the communication and efficiency throughout the claim process.
I was so impressed with how well Hartville handled our claim. They were in constant communication via email with me. They moved quickly to get the information they needed from our vet and processed our claim in a very timely matter. Then they even called to follow up on how our pet was recovering and offered any other assistance. Very satisfied customer. I have already recommended them to several friends and family with fur babies.
Insurer: Hartville
By: Cindi