Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,026 total
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So far all has been fine with the claims
all has been good so far, wish the response was a little faster but its ok. Would recommend to any animal owner
Insurer: Nationwide
By: Jimmie
Don’t bother looking anywhere else!
There honestly aren’t words to describe this insurance company. I never thought I’d say that in my life, but I really mean it. We have 3 dogs insured by them, all who developed extremely expensive special needs after being rescued (blood disease, tumor, cataracts, diabetes, hypothyroidism, pancreatitis, chronic eye issues in all three, honestly, you name it...), and they’re bills have easily surpassed $100k over the past 6 years, but any pet owner knows that they’re basically children, and treating these issues wasn’t an option for us. Rather than fighting tooth and nail over coverage, Healthy Paws called and emailed us along the way with genuine concern about how they are doing. They ask for pictures to post in their office. They sent us a tiny painting of our dog after we weren’t sure if he was going to make it. No questions asked, their issues were covered time and time again. I would pay 5x what I am for the same service and coverage. Another company could hand me a gold bar, and I would stick with Healthy Paws. They genuinely care, and want your pets to continue being healthy members of your family, no matter what.
Insurer: Healthy Paws
By: Lisa
They care about you until you actually submit a claim
I do not recommend healthy paws. I’ve always loved them until I’ve recently actually had to submit a claim. They asked for additional documentation before they could complete the claim, so I sent them everything they asked for. They then just continued sending me emails saying I was missing documentation and every time I emailed back with the same documents they never answered my emails. I emailed and called their customer service line too and never heard from anyone. Then I got an email today saying my claim was closed because of not receiving the documents they were asking for
Insurer: Healthy Paws
By: Ashley
Terrible Terrible Terrible
Terrible rude condescending people . Worst service possible. Takes forever to pay claims..STAY AWAY. It seems they only post the five star reviews ????
Insurer: Trupanion
By: Steve
So good!
So nice to know Nationwide has my back... and Lola’s!
Insurer: Nationwide
By: Joan
Nationwide has been great to us
We have been very happy with Nationwide for 6 years!
Insurer: Nationwide
By: Vicki
ASPCA Pet Health Insurance Makes it Easy
Our Scipio has been a customer of ASPCA for more than two years and we and he are very satisfied. We have submitted several claims, all of which were paid promptly and accurately. ASPCA's web-based system makes it easy to submit and track claims, and the EOBs are clear and simple to understand. I would highly recommend ASPCA to other pet owners.
Insurer: ASPCA
By: Peter
Easy to understand and use.
Fast no hassle claims and easy to understand.
Insurer: Nationwide
By: Charlotte
Everything about this has been a pleasant surpris
Your coverage and customer service have been a surprise and a comfort to this dog owner. I had been warned not to buy pet insurance as other policies often cover almost nothing. Even my vet told me not to bother. But Nationwide has changed all that for me. Your claims process is easy and straightforward. And your coverage of bills has been more than fair. It is a comfort knowing that I can give my dog the care he needs without worrying about the cost. I was surprised again today with an email asking how my dog was doing after you covered several bills. Thank you, Nationwide. I will NEVER be without your pet insurance again!
Insurer: Nationwide
By: Andrea
Nationwide has been an excellant company to deal with so far..
I originally had VPI and now Nationwide Pet Insurance since Maddie was 6 months old. I have had excellent service both in inputting claims, and payment. If there were any questions regarding the payments, all I had to do is call and ask. excellent service so far and I hope it continues.
Insurer: Nationwide
By: Margaret