Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,026 total
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Great service Nationwide! I'm telling my pet-owner friends and family
This is my first year to have pet insurance. I have both the well care and emergency care. My dog has been in very good health thus the reason for adding the well-care program. We recently have had to visit emergency services and having Nationwide's support has really made a difference.
Insurer: Nationwide
By: Janis
Reliable pet ins company
Reliable and thoughtful. Glad I switched to nationwide
Insurer: Nationwide
By: Wilson
Nationwide takes care of my Doberman!
I have a very complicated Doberman. He sees more doctors than I do to address his many health issues. To that end, I submit several claims a month. Nationwide has always been fair and helpful throughout the claims process, quick with payouts for claims, and has really good customer service. I highly recommend them to any pet owner and will never have a pet without coverage from Nationwide.
Insurer: Nationwide
By: Jennifer
Great pet insurance
It is great to speak with people who work for your company and know that they care about your pet.
Insurer: Nationwide
By: Annette
Great
Thanks for great service. The insurance really helps Carrie stay healthy.
Insurer: Nationwide
By: Mary
Gracie is much better
Gracie’s eye issues are much better. I appreciate the ease and promptness of payment of claims
Insurer: Nationwide
By: Laura
Piece of Mind
My boyfriend and I are first time dog parents. Ollie, our dog is everything to us. He is now 18 months. A little over a year ago few of our friends, also pet parents recommended getting insurance for him. Of course we thought about it but didn’t do. When, Ollie was 7 months old he jumped into the air to catch a ball and hit his leg on the metal part of our chair. I thought his leg was broken. $600 later, Luckily for us nothing was broken, just needed some rest. We got insurance the next day. A couple months ago we thought Ollie was choking or something was stuck in his throat. When to the vet insists on a x-ray, our bill was $543. It was kennel cough. I summited a bill to nationwide and it was covered. Took a few minutes to do. I highly recommend pet insurance thru Nationwide. As a first dog parent. The vet hotline answers all my questions and even call back to check on him.
Insurer: Nationwide
By: Nadia
Simple process, very timely fulfillment!
I've had to submit a couple of claims recently and each time I've been thrilled with the ease at which I can file an electronic claim, the timeliness in which the claim is processed, and the rapid reimbursement.
Insurer: Nationwide
By: Damian
Worst customer service I've e4ver received from Nationwide
on 8/6/19 called and spoke to a customer service agent named "Michelle" who couldn't have been more rude and uncompassionate. My Furry child, "Princess" is 5 and she rescued me after I lost my 14 y/o long hair GSD who I insured w/Nationwide when she was 18 months old. Princess was in a quick kill shelter in Tx when she was rescued by Give A Dog a Home German Shepherd Rescue in Sebec, Maine. Imagine the feeling Princess must have had in Tx, given how intuitive the breed is, then to ME which is a different climate etc.- So she had some diarrhea, that wouLd be almost expected wouldn't it? No- Not for Nationwide because after Princess had an encounter with a porcupine WHICH REQUIRED HER TO BE SEDATED WHICH IN ITSELF MAY CAUSE DIARRHEA, which I took her to the emergency room for you said she had gastroenteritis as well as a dermatitis- SHE HAS NEITHER OF THESE!!!!! on 8/9, I took Princess to her regular vet and have sent the doctor notes as well ( FYI- No indication of any of the issues you've said are pre-existing) a review request form and asked that I receive a conformation that the documents were received- OF COURSE I'VE RECEIVED NOTHING. If all the exceptions on the policy are not removed I won't be renewing my policy and I'll go to Embrace, a company who even rewards veterans for their service in the form a of a lower cost for pet insurance w/ equivalent or better coverage if you're a USAA member- which I am and have been for over 4 decades now. Nationwide has lost its way
Insurer: Nationwide
By: Mark
Learning pet insurance
Learning the ropes of pet insurance. Had 20 years work experience doing mental health billing. This is a new world. Filing pet claims manually by mail, finally got online web access, as I’m on the smartphone most of the time. Nationwide has processed claims VERY timely, paid well on well visit part of insurance, EOB’s explained clearly what is deductible on other claims.
Insurer: Nationwide
By: McGhee