Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,026 total
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Great service, confusing app
I have been impressed with how quickly claims are reviewed and paid out. I have to critique the app: Figuring out how to submit a claim the first time was very confusing. I work in software development and I could barely figure out the app - I would hate to think how it would have gone if it were someone else less tech-savvy trying to do it. Also, I'm not a fan of having to click a link in an email and go to a page to accept a payment when a claim has been processed. To me, it's just an extra step that I have to go through and an opportunity for me to miss the email and not get the money I'm owed.
Insurer: Nationwide
By: Robert
Still waiting
I’m really not impressed with my claim process. My chihuahua recently had major surgery for his ACL and patella and it was not cheap. I’m still waiting and fighting to get reimbursed the over $2500 surgical procedure it cost to save his life.
Insurer: Nationwide
By: Patricia
Fantastic service and speedy claim process
I don’t know how I ever went without Nationwide Pet Insurance for my fur babies. They provide great resources and information on their website, their claim process is very simple, claim approval/denial is clear, and payment reimbursement was very quick. What a great service all-around!
Insurer: Nationwide
By: Nicole
Excellent service
I’ve insured 3 dogs with Nationwide Pet Insurance over the past 13 years and never had any issues with claims or service. I recommend them to pet owners all the time.
Insurer: Nationwide
By: Arrezu
We THANK YOU from the bottom of our hearts!!!
Dear Nationwide folks, I am writing this review to let you know how thankful I am that Nationwide is definitely on our side (just like the jingle)... I will make my story as short as possible. Last February, my sister was diagnosed with pancreatic cancer and lost her battle in July. It was so quick and so devastating it crushed my heart to bits. Then my sweet fur baby Chessie started getting sick! I was utterly besides myself feeling as if the world decided to fall on me, not again... The vet bills where piling but I had to do what was needed to get her better again, “pets are family”. Hesitantly, I mailed my fur babies paperwork/claim expecting more negativity, but hoping for something more positive. Nationwide came through!!! They processed my claim and even emailed me to check on how my fur baby Chessie is doing!!! I am moved beyond words. After all the heartache of losing my sister and the stress of trying to get my fur baby healthy again, I am so grateful to finally realize that Nationwide is there to watch my fur babies back (and mine). Thank you for keeping it real Nationwide folks!!! We love you!
Insurer: Nationwide
By: Maria
Nationwide Pet Insurance Is The Best
Tucker has had a few serious and expensive medical proedures this year and Nationwide was wonderful with helping with expenses. Surgery for a torn leg tendon and then two infected teeth e extracted lead to major vet bills. Nationwide w as a a life saver. Wouldn't be without it. Have had it for last 20 yrs.
Insurer: Nationwide
By: Mary
Easy to work with
I have always received excellent customer service and received my claims back in a timely manner.
Insurer: Nationwide
By: Jenifer
Best Pet Insurance Ever
Never a problem. I recommend Nationwide to everyone. Also, app makes it so easy
Insurer: Nationwide
By: Tommy
This last claim was one of the easiest I have had
This past claim was one of the easiest I have had, which honestly is the only reason I decided to continue insurance coverage after the conversations and situation I had on the previous claim which was completely terrible.
Insurer: Nationwide
By: Riain
You’re the best!
It is always so easy to submit a claim and the processing time is minimal. Thank you so much!!
Insurer: Nationwide
By: Marilyn