Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,026 total
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Prompt turnaround on claims and easy access to representatives for questions
The response time is in a timely manner and the representatives are easily available for service.
Insurer: Nationwide
By: Deborah
Nationwide is always on our side!
We have had Nationwide she we rescued our dog when he was 17 weeks old and we have loved it ever since! Processing claims is super easy and fast! My husband and I both have nothing but great things to say about Nationwide Pet Insurance! Highly recommend!
Insurer: Nationwide
By: Nikki
overall good
everybody I spoke on the phone at any given time was very helpful and kind. Originally have been told the claim will take about 2 weeks but recently have been told that there has been a " glitch " and after 27 days am still waiting for the claim to be settled which is rather hard on an oldie like me. but there is still hope and the associates have been most understanding.
Insurer: Embrace
By: hana
The rate of response to claims and the results are stellar!
I enrolled Pixie when we first got her at 9 weeks. At 1 year she needed knee surgery. We were so worried about her and the healing process that not having to worry about the bill helped immensely. Trupanion has not failed me on any of the claims we've submitted over the last 7 years. We are now dealing with a liver issue, ultrasounds, blood work and medications. Trupanion always comes through. It helps the pet owner to have freedom to make necessary decisions without worrying about the cost. I'm so thankful for Trupanion and the staff for handling my claims and questions. I will only ever have Trupanion for my pets!
Insurer: Trupanion
By: Ruth
Thank you Nationwide for your support.
I recommend Nationwide often for their quick response and their coverage. I have used Nationwide Pet insurance for many years and continue to be a supporter.
Insurer: Nationwide
By: Dotty
Claims are easy and reimbursement is quick!
Everyone is so friendly and knowledgeable. I would highly recommended nationwide to my friends and family
Insurer: Nationwide
By: Cindy
So pleased with the way my claim was handled
This pet insurance exceeded my expectations. No hassles. Phone service where someone actually answered and helped me. Good coverage and price. I am well pleased. Thank you!
Insurer: ASPCA
By: VALERIE
Pet Owner
ASPCA has made owning a French bulldog afford. Frenchie are so sensitive and have many health issues. I can rest assured that I can get questions answered and claims answered quickly. I would strongly recommend ASPCA.
Insurer: ASPCA
By: Chante
ASPCA pet insurance for my kitten was the best choice I ever made!!!
My husband and I got a purebred ragamuffin from a breeder over New Years 2018. She was 3 months old. I immediately got her ASPCA pet insurance that was highly recommended by a neighbor. A month and a half later she got FIP. We took her to the vet got a bunch of tests and the emergency room. Our bills racked up to more than $2000. ASPCA covered so much I only had to pay a few $100. They even paid for her cremation! The customer service representatives were so helpful and sympathetic. They made things so much easier for us going through this shocking experience. A month after we got Luna we got her half brother. Same thing. We got ASPCA right away. He has had a few trips to the vet for minor things that saved us tons of money too. Hopefully we won’t have anymore trips to the vet but we feel safe in the hands of ASPCA
Insurer: ASPCA
By: Michelle
Terrible at communication and processing claims.
They misrepresent that they process claims in 10 days. It has been over a month and my claim just got processed (denied) because of insufficient medical records. My vet assured me that his entire file was delivered so it seems like a scam denial. I will try literally anyone else at this point.
Insurer: Healthy Paws
By: Heather