Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,026 total
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Easy Process
Excellent service. Even less work to keep a form on file with the vet.
Insurer: Nationwide
By: Bob
Excellent and Caring Pet Insurance
Nationwide Pet Insurance has been my Insurance company for over 20 years. They are very caring and takes interest in the well being of all my dogs I had and presently have now. I highly recommend Nationwide Pet Insurance!
Insurer: Nationwide
By: Pam
Excellent insurance , great customer service !
Thank goodness I purchased pet insurance with Nationwide. Not only is it affordable, it’s great service, and critical to have to help with expensive , unexpected veterinary care
Insurer: Nationwide
By: Ana
Was happy and surprised on how fast and how great the service was.
I recommend anyone to get pet ins. My dog was so sick I thought I would lose her and she had all tests run and having ins. really helped me out. Certainly worth getting. I do have to remember there is a vet on this site that you can contact. I'm very happy with the insurance.
Insurer: Nationwide
By: Lorna
The UI interface is really convenient
They have more options (deductibles and limits), when I bought it at least. The time of claims reimbursement might be longer (3-4 weeks), not sure since this one is my first pet Insurance. I just checked the reviews online and limit options when buying. The GUI is pretty simple and easy for submitting claims. Overall I like it.
Insurer: ASPCA
By: Prafful
Very helpful especially for a dog with health problems.
I bought health insurance for my puppy before her first vet appointment. My previous dog had insurance but not early enough and not as good an insurance company. This Havanese has serious digestive problems and needs RX food and supplements. She also has lousy teeth. Nationwide Insurance has been wonderful.
Insurer: Nationwide
By: Martha
Thank you Nationwide
Nationwide has helped me to provide the care that may dog needs to live his best life. Claims are paid filed in a timely manner by me and paid in a very reasonable amount of time by Nationwide. I'm impressed with the coverage and how much it helps me to properly take care of my best bud!
Insurer: Nationwide
By: Ashley
Excellent customer service!
I have received only the best customer service from Nationwide. Unfortunately, my dog Blanche has had some medical issues lately. Nationwide processed all our claims quickly and efficiently, whether they were submitted by myself or the vet's office. I would highly recommend Nationwide!
Insurer: Nationwide
By: Jeffrey
Will never NOT have pet insurance again!
I had never had pet insurance before but my veterinarian recommended it when my dog was 6 months old. Thank God she suggested it because the dog I have is unexpectedly prone to health issues, including two CCL tears that required high-cost surgeries. I'm not sure what we would have done without the insurance coverage. Trupanion has been incredibly easy to submit claims to and they've reimbursed us quickly as well for claims that met their guidelines. I am very happy with this service and will continue to use Trupanion for future pets as well.
Insurer: Trupanion
By: Laura
Nationwide is easy to work with and timely with reimbursements
I first heard of Nationwide pet insurance while at my vet's, there was a brochure in the waiting area. After a devasting loss of a pet earlier this year, I now use Nationwide for both my pets (kitten and dog). I send in a claim for all wellness visits - I fortunately have not had any veterinary emergencies - the online claim submission is simple, easy to do, and I am reimbursed in timely manner (about two weeks). This is still my first year with them so hopefully there won't be any premium surprises going forward! I am thankful I have the coverage and recommend Nationwide.
Insurer: Nationwide
By: Laura