Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,026 total
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Caring customer service
I would not be able to afford keeping my beloved cat alive without this insurance. I’m so grateful to Nationwide. Your customer service is great! I appreciate you reaching out to me by email and phone to let me know some information was missing in one of my claims. I was able to find this and submit it. Thank you. I recommend your pet insurance all the time & will continue to do so. I will always get pet insurance for any new pets in the future. The app is easy to use, as well.
Insurer: Nationwide
By: Kelly
Look elsewhere
We thought we were being responsible pet owners by paying $100/month to Pets Plus Us for our illness/accident policy. When our 8 month old puppy became ill, our vet bills came to almost $8000. No problem, we thought: 80% will be covered minus $100 deductible. Well, Pets Plus Us covered 0% of our bills. They found a way to exclude the claim by misconstruing the information provided by us and our vets. They didn't complete the pre-approval they said they would do so we were stuck after the fact. Their customer service is also terrible: you wait on the phone forever to speak to someone and calls and emails are often not returned.
Insurer: Pets Plus Us
By: Lindsey
Major medical is pretty comprehensive coverage
Zoe is now fully recovered...thank you for asking. She is 2 years old today! Thank you also for your prompt re-imbursement on our 2 submitted claims. We appreciate the fast service and updates on claim status.
Insurer: Nationwide
By: Rosemary
So thankful for your company!
Always helpful. Haven't had to use vet line yet but I am sure I will as our dog ages.
Insurer: Nationwide
By: Teri
The peace of mind you didn’t know you need; until you need it
Imagine walking in to your dog collapsed over, barely breathing. That’s what happened to me when i returned home to find. My dog Luke was barely breathing and unable to stand up. I rushed him to the closet animal ER and handed him over to the veterinary care team. after 5 days in the hospital in a oxygen tank he finally was able to come home. You can’t put a price on what you will pay for your beloved companion; however after i paid the ER, I filed the claim with ASPCA and was reimbursed within 5 days. I never knew how valuable having pet insurance was til i filed that claim. it’s as a said, the peace of mind i never knew i had. Thank you ASPCA for your empathetic team who called before and after to see how my dog was doing. Thank you for your timely reimbursement. And Thank you for being there to ease that financial burden during an already emotional time.
Insurer: ASPCA
By: David
Awesome!!
Quick turnaround service, clear communications
Insurer: Nationwide
By: Silvia
VERY GOOD SERVICE
VERY GOOD COMPANY. GOOD SERVICE.
Insurer: Nationwide
By: JOHN
Decisions explained clearly
The claims process has always been very easy and straight forward. All decisions on previous claims submitted were clearly explained in the documentation provided in the emails sent.
Insurer: Pets Best
By: Amy