Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,026 total
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Fantastic service
Awesome customer service. and quick processing time!
Insurer: Pets Best
By: Clifford
Worse claim processing
This is the worst pet insurance company I ever have I have to wait 30 days for my claim. I call the customer service they said always still processing to check the medical record my question is why they so lazy??? Do you see insurance always on time take my payment but for the claim payment is take forever. really not recomendate this insurance to the pets’a owner trust me don’t waste your money or your time with this insurance. Really bad customer service and really bad pet insurance
Insurer: Pets Best
By: Yobby
Consistent, reliable, and always with integrity. This is a great company.
We've had a policy with Pets Best ever since our dog was a brand-new pup, and have had to file a surprising number of claims over the years. Everything from ordinary illness to some fairly major surgery. Pets Best has always handled the claims quickly, easily, and with total integrity - they've always paid exactly as promised, no delays, no hassles. On-line claim filing is a breeze. Not much more I could possibly ask for from a pets insurance company. Thanks!
Insurer: Pets Best
By: Robert
Claim going on 5 weeks
We’ve had a claim open for almost 5 weeks now. It’s for a condition they’ve already approved a claim for so there’s no reason it should take this long. I have no faith at all that they would pay out in a timely manner if we ever needed them to. Go elsewhere. When I’ve inquired about my claim status they send a stock reply saying their claims department is busy.
Insurer: Trupanion
By: J
Do NOT HESITATE - GET THIS INSURANCE!!!
My little dog Simon needed both his lens replaced so he would be able to see again.. I called Healthypaws to see if Simon was covered [I had been told by the vet tech that Simon's problem was almost never covered by pet insurance]. They were SO nice on the phone and stated, "of course that's covered". Simon had his surgery [and now can see]. I received an email from Healthypaws after notifying me that the claim had been processed, just checking to see how Simon was feeling. I have never had ANY company, pet or people, that does exactly what they promise and then goes beyond. They really do care. I would say don't even think twice, do yourself and your pet a favor and go to Healthypaws and sign up. Oh and filing a claim is unbelievably easy. I have my vet email my invoice which I upload onto Healthypaws site, hit send and that's it.
Insurer: Healthy Paws
By: sheri
Great experience with Trupanion.
As always, Trupanion is courtesy, helpful, and prompt. I have never regretted signing up for pet insurance with Trupanion.
Insurer: Trupanion
By: Larry
Better than Health Insurance
Extremely fast, accurate and hassle-free. Totally transparent! I wish my health insurance was this easy!
Insurer: Trupanion
By: Karin
Always helpful and positive
Always a big help when we have question
Insurer: Trupanion
By: Donald
Zero hassle
I've already recommended to everyone I know fantastic service.
Insurer: Trupanion Canada
By: Alex
Recommended
Always a good experience.
Insurer: Trupanion Canada
By: Tara