Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,026 total
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Best pet insurance ever!
We have had pet insurance since our Afghan Hound /Poodle mix was 8 weeks old. My Vet suggested it & I have to admit at the time I was very skeptical. (LIKE really? Im just flushing, my $$$ away? ) However less than 18 months later our Dog Toa had a traumatic accident & broke both of his front legs, a pneumothorax, and damage to his liver & spleen. To say we were stressed is putting it mildly, Once we had Toa settled at CARE vets I immediately called Nationwide & they reassured me that we were covered for insurance. Without this, we simply would not have been able to afford his treatment. Thank you Nationwide Pet Insurance.
Insurer: Nationwide
By: Sarah
Nationwide makes pet insurance easy, affordable, and well worth it!
Nationwide has taken a lot of the financial stress involved with having a senior pup out of the equation. The app used for submitting claim forms is intuitive and easy to use, and the processing time is entirely reasonable (actually quite speedy!), which is much appreciated. We'll be Nationwide Pet Insurance customers for life, based on the service and responsiveness we've enjoyed so far!
Insurer: Nationwide
By: Mika
Great customer service
Fast service and so easy to submit a claim. Always have been able to get my calls or emails answered quickly. Very helpful.
Insurer: Nationwide
By: Judy
Professional, efficient service
Pleased with service.
Insurer: Nationwide
By: Mary
Sry easy to work with and I feel very supported
Very pleased with the support we have received. It’s scary when your beloved pet gets sick and they can’t tell You what’s wrong. Thank you for helping us!
Insurer: Nationwide
By: Karen
Long reimbursement wait.
Processing is slow. Reimbursement takes too long.
Insurer: Nationwide
By: Monty
Service
Been super easy and pleased with Nationwide as our insurance provider for our fur baby!
Insurer: Nationwide
By: Allie
Awesome company to work with, they are always prompt and courteous.
I would highly recommend Trupanion to everyone that has a pet. The peace of mind it gives me know that my dogs are covered is worth every penny. Their prices are great and their service is too!
Insurer: Trupanion
By: Bev
SCAM
This pace has been billing me for two months with out accepting my requests to cancel. I’ve called the Philippines two times. They are not based in USA! No direct phone number or mailing address. I’ve filed claim with WA State Attorney General. Fraud... stay away.
Insurer: Healthy Paws
By: Tom
So easy for my busy life style
I chose Nationwide because of the cost and access to preventative coverage. But, like with all pet insurance, I was dreading having to deal with paying out of pocket and submitting claims via mail or fax after vet visits because we work 60-70 hrs per week and was afraid we would forget and lose money. Not to mention the added time dealing with depositing reimbursement checks. Nationwide‘s app took care of that concern!! I can submit a photo of a receipt, prescription, or an emailed pdf file as soon as I get home from the vet appointment. The app is so easy to use! After I submit a claim, Nationwide emails me to notify they received the claim, when certain costs go towards the deductible, and when it’s time to accept the reimbursement online. That’s right, I can also do direct deposit of the reimbursement checks! Saves me precious time that I can then spend loving my pups! Highly recommend!
Insurer: Nationwide
By: Trt