Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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ASPCA covers exactly waht they say. I have 6 FCR dogs, ASPCA has covered everything I expected . I would recommend highly
I have 6 Flatcoated retrievers. I had three that needed emergency car within a one year time period. ASPCA treated each independently. ASPCA was prompt within their 2-4 week time frame in processing my claims as per their contract. My policy has been perfectly covered by each dog exactly as the contract states. I would highly recommend this insurance company for dogs. Some of my bills exceeded my policy limit yet ASPCA covered exactly to the limit.
Insurer: ASPCA
By: patricia
Embrace is the pet insurance to buy
I chose Embrace Pet Insurance over the others I found because it seemed to be more all inclusive and I found the pricing to be reasonable. I had to make a claim within the first month of service and was very pleased with the amount of time it took and especially the customer service I received.
Insurer: Embrace
By: Judith
One of the best decisions we ever made
Deciding to buy Trupanion Pet Insurance was one of the best decisions my husband and I ever made. Little did we know at that time that our sweet 4-month old chocolate labrador puppy Harper would contract the deadly parvovirus from apparent exposure to another sick puppy. We had never had this happen to our previous dogs. This insurance provider not only covered everything promised in the policy, but did so cheerfully, kindly (always mentioning our puppy by name during correspondence), and amazingly promptly. Being able to get prompt expert veterinary assistance and the knowledge that Harper would be covered truly saved Harper's life and provided us with an immeasurable peace of mind with reduced financial worries. Thanks so much to everyone!
Insurer: Trupanion
By: Suzanne
Nationwide is on your pet side.
returning customer so far I had only positive experience and it well worth it..
Insurer: Nationwide
By: Sergey
Best pet insurance company!
One of the easiest pet insurances to use. Submitting claims are easy and the response time is quick. I would recommend Nationwide pet insurance anytime!
Insurer: Nationwide
By: Lisa
No hassle and easy to work with. Customer service are quick to respond and claims are processed with no hassle.
Worth it! Had this insurance for both my dogs for years. reimbursement claims are simple and hassle free. Just fill out a quick form that asks just the basics like your name/address, policy number, name of vet, reason for visit and total cost of visit. Then just attach your receipt and that's it. Claim is processed quickly and reimbursements are received in a month. Wish human health insurance was this easy. Health insurance reimbursement claims for people with legit medical issues go on for years with so much back and forth.
Insurer: Nationwide
By: Janice
Just the very best
Claims for our pet care are always paid quickly and fairly. Nationwide does what it promises to do, and we appreciate it so much!
Insurer: Nationwide
By: Ann
Very efficient without any issues or problems.
Excellent program that is efficient and without issues. East to submit the claim and there were no problems, delays or issues. I haven't had to use much of my personal time to take care of the claims and the payment time is satisfactory.
Insurer: Nationwide
By: Rande
Was very easy to file a claim. Customer service was great
Very easy to file a claim and payment was extremely quick. Awesome customer service.
Insurer: Nationwide
By: Robert