Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,026 total
Other Categories
Really fast reimbursement
Gage's visit was just for vaccinations he was due for. I was surprised at how quickly the reimbursement was received. Nationwide kept me informed on the progress of the claim. My only problems was finding the claim form for submission by mail, and the need to register an account to "claim the money".
Insurer: Nationwide
By: Kathleen
I'm very pleased with this insurance for my dog.
Very happy with insurance. Haven't really had to use customer service so not fair to rate them and not sure what is meant by ease of claim rating. Seems claims are being processed and paid more quickly recently which is a plus.
Insurer: Nationwide
By: JoAnn
Satisfied Customer
Very happy with the service and coverages. Might I suggest a way to submit claims via e-mail instead of only fax and US mail? Haven't used a fax machine in years.
Insurer: Nationwide
By: Bob
Quick
Nationwide is quick to process claims and follow up if additional info is needed. The website is user friendly and a great way to access history of claims.
Insurer: Nationwide
By: Nour
Great Insurance Plan
I've been with you several years, Insurance Plan is great along with Customer Service. However claim reimbursement has slowed down significantly, I would say over the past year to 18 months. I was signed up to get reimbursed directly to my bank account. It worked fine for a little while, but stopped working. I tried several times to get it corrected but was never successful, so I'm back to receiving a check. The automated reimbursement system seems clunky or your staff isn't well educate on it.
Insurer: Nationwide
By: Tracy
I just couldn’t be happier with ASPCA
Easy to get reimbursed and very caring employees who really care about the well being of your pets .
Insurer: ASPCA
By: Denise
Easy claims and fast processing
Thank you nationwide for such an easy online claims process and for the quick response time and quick pay back process. Thank you also for helping us take care of our dog.
Insurer: Nationwide
By: Garrett
Awesome Insurance. Highly Recommend!
Awesome insurance. They have saved me alot of money and always keep me updated with claims!
Insurer: Nationwide
By: Matthew
Thanks!!!!
Thanks so much for your outstanding support for Remy and Fenway. I have had pet insurance for the last 13 years covering 3 dogs and have never had an issue with filing a claim or getting reimbursed! You’ve been a lifesaver!
Insurer: Nationwide
By: Jane
Thank you
We have not had any problems with your company. Every time I called your customer service they were very friendly and helpful. I would like to thank them for all of their help.
Insurer: Nationwide
By: Jan