Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,026 total
Other Categories
Taken care of
Taken care of efficiently
Insurer: Pets Best
By: Judy
Happy Trupanion Member Again !!
Just a pleasure to taken care of so respectfully .. Professional as always , prompted, easy and stress free!!
Insurer: Trupanion
By: Terry
Best Pet Insurance Ever!!!!!!
Wonderful Company...excellent follow thru, just cant say enough good positive comments!!!!
Insurer: Trupanion
By: Kathleen
Trupanion works for me!
I was so pleased to see that Trupanion honored my complicated claim without requiring additional paperwork or administrative hassle. The representative I spoke to made it all very clear and easy for me.
Insurer: Trupanion
By: Corey
Trupanion always has our back!
My poor 9yr old puppy has had one issue after another through the years Trupanion has always helped out, tremendously!
Insurer: Trupanion
By: Kelly
Great Service!
Great service and fast approvals make it a very pleasant experience, in which you can concentrate on the wellbeing of your pet vs formalities!
Insurer: Trupanion
By: Ralf
Mocha thanks, the best service ever
As usual Trupanion has acted immediately and without a hassle, as we have experienced issues with another pet insurance many years ago with our Dalmatian.Trupanion has got to be one of the best experiences and most caring when it comes to our pet Moc.
Insurer: Trupanion Canada
By: Jackie
Trupanion rocks!
You guys rock! You process claims extremely quickly and efficiently and are friendly to boot! Thanks from my and my fourleggeds!
Insurer: Trupanion Canada
By: Marianna
Trupanion was great
We were not sure what Felicia was sick with but Trupanion was great about the x-rays and blood work required as well as the intravenous fluids. Thank you.
Insurer: Trupanion Canada
By: Carol
Really, really sorry I chose Trupanion
I was with Petplan for 8 years and loved them - until they lost their underwriter and premiums went through the roof. Sadly the two dogs covered by Petplan passed away. When I got a new dog someone recommended trying Trupanion. Worst insurance decision I have ever made. They took forever to enroll the dog, and listing everything which was not covered. They blamed the DVM. Then I made a multi-part claim for the EXACT same condition and whilst they processed the initial claim sent direct from the hospital quickly the rest took over 5 weeks (They blamed the DVM - again.) and they somehow found a way to apply 3, arguably effectively 4 deductibles to a single condition for the dog. With the claim which I filed I included a letter outlining the chronology of the claim/condition and how it all fit together. When I asked them about it I was told, "Claims doesn't read letters." Need I say more about Trupanion? My advice - never consider this company.
Insurer: Trupanion
By: R