Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Embrace was recommended by a friend whose cat had cancer. I am so grateful I signed up for pet insurance when I did, and should have done so sooner. Embrace has covered almost everything, from cancer treatment (surgery), to a (very expensive) emergency overnight stay at the vet. My only complaint is the pre-existing condition assessment based on some very old issues my cat had when I first adopted him. Otherwise, I’ve been amazed at how easy and quick the claims process has been.
Insurer: Embrace
By: Amy
Very Easy Claim Process
Very good Service and great pet insurance
Insurer: Nationwide
By: Danny
So easy and effortless!
I LOVE that Figo is so technology savvy. I can post my claims, review my policy, and everything else I need to know right through the app! The customer service reps are always so amazing and helpful. Hands down the best!
Insurer: Figo
By: Sandy
Healthy Paws Ins gave me peace of mind.
My 9 year old Golden Retriever was diagnosed with cancer earlier this year. I was so overwhelmed when I found out. I was afraid I would not be able to pay for her treatment. Thankfully she was insured with Healthy Paws Ins. I submitted my claim and I had an email response immediately letting me know they received my claim and were working on it. Shortly thereafter I received their response that her treatment would be covered at 80% minus the annual deductible of $250. I'm very relieved that my fur baby is able to continue to receive the best treatment and I wont have to worry financially.
Insurer: Healthy Paws
By: Christina
An absolute pleasure to work with and so glad I purchased an insurance policy for my pup
My puppy was diagnosed with a serious condition that required a pricey surgery. Filing the claim was incredibly straight forward. Response times were remarkedly fast. I think the best part of my experience was my interactions with various customer service agents. I had placed calls on multiple occasions. Every agent that I spoke to was genuinely very pleasant and helpful. I spent almost no time on hold. I honeslty considered calling them back just to give them words of praise, as I have had a much different experience in the past dealing with other insurers! I would highly recommend a policy trough FIGO!
Insurer: Figo
By: Michael
Taken care of
Taken care of efficiently
Insurer: Pets Best
By: Judy
Happy Trupanion Member Again !!
Just a pleasure to taken care of so respectfully .. Professional as always , prompted, easy and stress free!!
Insurer: Trupanion
By: Terry
Best Pet Insurance Ever!!!!!!
Wonderful Company...excellent follow thru, just cant say enough good positive comments!!!!
Insurer: Trupanion
By: Kathleen