Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,026 total
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This has been a positive experience and want to thank everyone for their help and concern for our pets.
I would recommend Nationwide Pet insurance to anyone that needs insurance as it’s been a positive experience. Thank you!
Insurer: Nationwide
By: Renee
Awesome experience
I have dealt with other companies in the past for previous pets and the customer service was horrible, the questioned every claim, they denied a lot, and nickled and dimed every claim. I can not be any happier with the speed, service, an overall experience ASPCA has provided! Thank You! Breath of fresh air!
Insurer: ASPCA
By: Jennifer
Amazing Customer Service
I am so grateful for Healthy Paws. My sister had bought me pet insurance for my labrador (who tends to eat things) a few years ago and since then she has had 3 medical procedures all of which Healthy Paws was able to cover 70% of the costs. It is super easy to submit your claim through their app, which makes the ease of everything so much better! Beyond the coverage, Healthy Paws kindly will send emails to check in on how she did post-op. Definitely worth the investment.
Insurer: Healthy Paws
By: Alyssa
Such pleasant and efficient service
ASPCA has such efficient and pleasant customer service. I couldn’t be more pleased!!
Insurer: ASPCA
By: Stacy
Amazing service for both animal and owner!
I received a 30 day free trial with tru-panion with the adoption of our beautiful Bella. I had decided we really didn’t need to pay for pet insurance, however; upon getting close to the end of our fee trial Bella hurt her leg & honestly tru-panion were amazing from start to finish. They really did have our back! I called tru-panion a few times to get a quote and ask questions and every CSR were amazing! The last person I spoke with was Dan, he was so funny and knowledgeable, he helped us through the getting the correct quote and even saved us a little bit of money. Dan even gave us his personal extension so if we have any questions, we could call him! Dan you are amazing!
Insurer: Trupanion Canada
By: Kerry
Best Pet Insurance Available!!!
I was a little nervous about getting pet insurance but my best friend told me to look into it and so I did. It was the best thing ever because our dog developed a heart issue. I don’t know what we would have done without ASPCA pet insurance helping us to help her. I highly recommend them. They helped us through a very difficult time and everyone has been so wonderful that we have dealt with. Thankfully our baby is doing much better now. I have recommended ASPCA to all of my friends!
Insurer: ASPCA
By: Kimberly
Easy, simple and affordable
I use Nationwide for all facets of my life as my insurance company. I have never had an issue and it has always been a pleasant and easy company to work with.
Insurer: Nationwide
By: Laura
Pets Best insurance is the best investment!
In an increasingly frustrating and negative society, the one thing you don’t need is a hassle about getting reimbursement when your beloved pet is injured. A quick phone call to ask how to submit a claim was answered immediately, and the friendly representative stayed on the line until my she verified my claim was submitted properly. Pets Best insurance is the best investment!
Insurer: Pets Best
By: Cynthia
Perfect
Every aspect of the claims process was perfect. Everyone was so nice and responsive. I wish all businesses were as wonderful as Pets best.
Insurer: Pets Best
By: Kathy
Extremely happy
Pets Best tells me as soon as I load the claim approximately how long it will take to process (within days). I also receive an e-mail confirmation that the claim has been received. I'm notified as soon as the claim is resolved as well. I've been extremely happy with Pets Best!
Insurer: Pets Best
By: Sylvia