Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Thank you for helping financially with Abbie's needs during this very stressful time for her and me.
This has been a tough diagnosis for both of us. She is such a beautiful dog and looks so healthy. One would never know she has cancer and a very bad heart. i will continue to try to make her comfortable - whatever it takes. Trupanion has been diligently working through all her claims and responding quickly to our medical and financial needs. I also know that I can call and talk to one of your caring customer service reps any time during the day and/or night. They are right there for you and I appreciate that very much. We can't thank you enough. I know you will be there till the end.... a very sad day for me.
Insurer: Trupanion
By: Ann
Healthy Paws Pet Insurance has your back
When my pup had emergency surgery to remove a large seed from his intestine, all we wanted to do was focus on helping him feel better. The last thing you want to do is deal with filing claims and worrying how much it's all going to cost. All I did was upload pictures of the vet bills onto my Healthy Paws app and within a week or two, I was reimbursed, no questions asked. Healthy Paws acts as the perfect middle man between you and your vet. I find their policy to be very clear cut on what qualifies for coverage and the explanation of benefits you receive is pretty straightforward. Not only did they take care of a big chunk of the bill, they also had someone from customer care reach out to me a few weeks later to check up on how Gambit was doing. A small gesture like that makes a big difference, it feels like a friend just checking in. Thanks Healthy Paws!
Insurer: Healthy Paws
By: Jill
Very easy to submit claims
Nationwide Pet Insurance has a very easy process for submitting claims online. The response from Nationwide is very timely, and if you are reimbursed for services/medication bought, the check comes in the mail fairly quickly. I love Nationwide Pet Insurance! It has been a lifesaver considering my puppy has been sick so much his first year home.
Insurer: Nationwide
By: Kendall
Excellent
I think Nationwide does a great job. My claim was handled quickly and it was an easy process. I appreciate the assistance.
Insurer: Nationwide
By: Corinne
Great company
Nationwide, formerly VPI is easy to deal with both on line and with a live person.
Insurer: Nationwide
By: Leah
As always it's very easy and convenient to file a claim.
We have 2 dogs on the plan, it keeps us at ease knowing that we can call at any time, and talk to a very helpful representative.
Insurer: Nationwide
By: Hector
Comprehensive
Filing claims are easy, turnaround time is quite acceptable and EOBs are clear.
Insurer: Nationwide
By: Jeanne
It'll be there when you need it
This is my second time using Nationwide Pet Insurance, the first time was for my lovebird Snowball. Now it is for my cat Brigade. Excellent communication, fast transactions and great coverage. Vet bills can add up very fast and this helps a lot. I appreciate all that Nationwide Pet Insurance does!!
Insurer: Nationwide
By: Terez
Easy, quick submissions with timely reimbursement
I've been really happy with the ease of submitting a claim and speed of being reimbursed. I assumed (wrongly) nothing would be reimbursed, but it turns out Nationwide has been very easy to work with. thanks!
Insurer: Nationwide
By: Ashley
Very impressed with this insurance....honest and timely reimbursement!
I was so pleased with Nationwide. It could not be easier to submit a claim, and I was paid 100% of what the insurance was supposed to cover. No headaches, no monkey business!
Insurer: Nationwide
By: Stephanie