Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,026 total
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Can't believe I waited so long to get pet insurance!
I've had pets all my life, but recently seems my most recent pets have had numerous medical emergencies. My previous dog had the most.....from hypoglycemia, to ligament tears, vomiting of blood, etc. I didn't have insurance for her and paid dearly for that....to the tune of over $10,000. When we got our new dog, we decided to get coverage for both the dog and cat. My cat recently had a urinary obstruction...we got him to the emergency vet in time for them to determine what his problem was, preventing damage to his bladder/kidneys. He had surgery to remove bladder stones and spent 3 days at the emergency clinic. I forwarded my claim to Healthy Paws and within 2 weeks received the checks covering 80% of the over $4,000 vet bill. I am so relieved and reassured that there will be help for us in times of need. Truly happy with the outcome for our cat and our finances. Customer service has been great and even contacted us to find out how the cat was doing. Highly recommended.
Insurer: Healthy Paws
By: Valerie
Great service
The claim was very easy to input into system and got immediate responses as to when checks would arrive.
Insurer: Nationwide
By: christin
Transparency
My overall and customer service ratings were based on the lack of transparency from nationwide. I reached out to get an idea of how much of my expenses would be covered by my policy for planning Lucy’s treatment. While in the end I was satisfied with the coverage, I proceeded with treatment with little to no peace of mind due to the lack of information and assistance to help me budget the expenses.
Insurer: Nationwide
By: Ray
Best care team you could ask for
Trupanion has given me the chance to provide a wonderful life for my Gus. I always k ow the claims will be handled quickly. The team is always available and helps you when you need it. I don't know what I would've done if I didn't have Trupanion!
Insurer: Trupanion
By: Carolyn
Thank you and too Mass Vet Referral Hospital for the help.
Thank you, and too Mass Vet Referral Hospital for the help.
Insurer: Trupanion
By: Jim
Always referring!
I feel like Trupanion loves our pets as much as we do!! We appreciate this company so much and are always referring to friends! Thank you Trupanion!
Insurer: Trupanion
By: Patty
Helpful staff
The person I spoke with was very helpful and actually did most of the work. I would have been a week figuring it out.
Insurer: Trupanion
By: Barbara
Grateful
It's hard to think about money as it relates to the wellbeing of your pet...I would pay anything to have my dog healthy again. The last thing I wanted to do was worry about the cost. I was thankful that the process of submitting a claim was straight forward.
Insurer: Trupanion
By: Samantha
Excellent
Will recommend trupanion to every pet owner, they explain everything and reimbursement is received quickly.
Insurer: Trupanion Canada
By: Linda
Incredible service!!
Amazing service!!
Insurer: Trupanion Canada
By: Katharine