Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,026 total
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Great customer service!
I’m very impressed with the claim turn around time. The online claims process & direct deposit of reimbursements are very user friendly. Couldn’t be happier with my Nationwide pet insurance.
Insurer: Nationwide
By: Mitchell
Great help thank you
Thank you for the help and care for my Bella ...
Insurer: Nationwide
By: Diane
Very Disappointed
Very disappointed. At first our claims were filed very quickly. After the company was bought out we noticed the process time to complete and actually receive reimbursement was more then five days. Moving forward this has caused us to re-evaluate Pets Best.
Insurer: Pets Best
By: Georgette
Best decision I have made for my pets is to get Nationwide Insurance.
Nationwide Pet Insurance is the best decision I have made for my dogs. Unbelievable coverage and service.
Insurer: Nationwide
By: Jeff
Amazing Customer Service
The customer service at Nationwide is outstanding and truly one of a kind. They care about my pet just as much as I do. Filling out claims is super simple and straightforward and payments are always very timely. I highly recommend Nationwide Pet Insurance to all of my pet owning friends!
Insurer: Nationwide
By: Kari
Terrible service!
I submitted a claim to Healthy Paws on August 13, 2019, for my pet. The email with the claim and required documentation bounced back to me three times before it was finally sent through. They acknowledged the receipt of my information on August 14. After another six days and still no communication from them, I sent another email asking about the status of the claim. On August 22, they replied to my email stating that they have finally assigned a claim number and were working on the claim. It has now been another seven days and still no work. I have just emailed them again hoping to hear from them. It should not take this long to process a claim, especially since they claim on their advertising that 99% of claims are processed in TWO days. Don't believe this false advertising!
Insurer: Healthy Paws
By: Theresa
Peace of mind
All good experiences with ASPCA pet insurance so far, really easy and usually pretty fast to process claims and seems to be done fairly so far. So relieved I insured my cats from day one hoping to never use it as you just never know and sadly I did need to use it, but really helped with that aspect of the worry thankfully.
Insurer: ASPCA
By: Jen
Awesome coverage and customer service
Healthy Paws Pet Insurance has been fantastic for our 1.5 year old Newf that just had ACL/TPLO surgery. Their customer service support is great and the turn around time for reimbursement is extremely fast! I would recommend this pet insurance company to anyone with a furry friend!
Insurer: Healthy Paws
By: Elizabeth
Chester
This is the first time I have had insurance for my dog. We have needed to see the vet for ear infections and allergies for Chester. It’s been super easy to send claims on line and all the claims are evaluated in a timely manner. Excellent service when I have needed to call with a question also.
Insurer: Nationwide
By: Leeann
Thank goodness for pet insurance
I have never had any troubles whatsoever with Nationwide. Kallie's surgery claim was processed in a week. I fully recommend having Insurance on your pets.
Insurer: Nationwide
By: Danita