Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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excellent coverage for pets with chronic health issues
We have Healthy Paws insurance coverage for our two Olde English Bulldogges. We began their Healthy Paws coverage on the day we purchased them from the breeders. Both have several typical health issues typical for bulldogs. The insurance coverage works exactly as described. Filing claims is a very simple process, and we are always reimbursed in a timely manner. I recommend Healthy Paws to anyone looking for quality pet insurance coverage.
Insurer: Healthy Paws
By: C
Bullied and Threatened by Agent/Underwriter
Let me you about my experience as a loyal ASPCA Pet Health Insurance policy for 11 YEARS. I was just bullied and threatened by an agent/underwriter. I called asking about coverage benefits for my dog "who is 11, pushing 12, and not getting around as well as normal.” I was told that my dog would have a preexisting condition and therefore ineligible for alternative care. I asked what preexisting condition. The AGENT - NOT the VET - then diagnosed my dog as "arthritic." I countered and said that the dog has NEVER EVEN been seen for ARTHRITIS. The agent/underwriter then made a threatening statement and said that I had admitted my dog wasn't moving around as fast as normal and that the underwriters will review this phone call and any veterinary notes. If there is one mention of "arthritis" she told me the animal will not qualify for a comprehensive plan that covers alternative therapy. What a rip. And to think I've actually recommended this corporate, monster machine (that preys on the emotions of pet owners) to others. NEVER. AGAIN. ASPCA, I hope your'e recording.
Insurer: ASPCA
By: Amy
Ernie's Pancreatitis
Our management of his pancreatitis episode (yours and mine) was good. Since I had to take him to another veterinary clinic (mine was closed), they provided me with good diagnosis and analysis documents. However, when they X-rayed Ernie, however, they found something else. (The pancreatitis may have been a blessing in disguise.) Again, they found stones in his bladder. Your team was quick to process the pancreatitis claim. Subsequently, Dr. Claire Woodall-Bellman--a vet trained at Royal Veterinary College in London--has removed the stones. Thank you for helping me take care of my Ernie. Note: I do not know what the Pet Insurance Review (referenced below) is.
Insurer: Nationwide
By: Lenora
God bless Nationwide
We cannot thank you enough for helping our soon to be 13 year old Chico, 8 lb Chihuahua who recently under went Cancer surgery. He is an amazing lil dog. We’ve had him since he was 8 weeks old! We recommend your insurance company for your outstanding dedication to these little pets! Thank you so much!!!!
Insurer: Nationwide
By: Madeline
They do NOT LISTEN .
Don't know what happened. Their service is not good any longer. Lady was very polite but not capable.
Insurer: Healthy Paws
By: Judith
I wish the HUMAN medical insurance companies would use Nationwide's Pet Insurance as a standard!
I honestly cannot say enough about Nationwide. The website platform is comprehensive and intuitive. The claims process is beyond easy and so current, allowing digital submission - no paperwork! The response time on claims is really shocking (in a good way) to me. And finally, the coverage is fair - something I cannot say about my personal health insurance coverage. LOVE Charlie's Nationwide policy. I have been a member for almost two decades, back when it was VPI pet - and plan to be as long as I have a dog.
Insurer: Nationwide
By: KENDALL
Always very patient and understanding of the concerns for the health of Denali (my Aussie); very compassionate.
Each occasion for having to submit a claim I wanted to ensure I submitted correctly. If I had any questions they were answered with thoroughness and were very helpful. Stellar customer service. Best experience always with each and everyone that I spoke with.
Insurer: AKC
By: Pamela
Review the entire claim - all of the details not just the summary
When I submitted 3 claims for a biopsy with gastroplexy which included an x-ray screening for cancer due to weight loss the claim was denied for preventative. The issue was the gastroplexy preventative surgery was only $185 of the $4000 claim. I had to appeal the claim which was then approved but of the 28 pages with receipts for the 3 claims (1 claim containing 3 bills) only 3 of the 5 bills were paid so I had to call a 3rd time to see why some of the pages weren't reviewed and why the claim person didn't bother to see why there was a $600 difference from the claim page and the single receipt they looked at. While it is now all resolved this is the second time I've had to go through this process.
Insurer: Nationwide
By: Lisa
After 15 years of insuring my dogs with Nationwide/formerly VPI, I'm still happy with all aspects of coverage.
Nationwide Pet Insurance has helped me take good care of my dogs without financial worries. I like the coverage I get for the price I pay. I especially appreciate that the claims representatives always figure out how to get me the best payment per my policy. I will continue to recommend this insurance to others, and will always have my animals covered by them. Buddy (may he rest in peace), Snoopy (may she live a long and healthy life) and I thank you!
Insurer: Nationwide
By: Carla
So glad I decided to get this insurance
Easy to submit claims and if needed someone is there to help.
Insurer: Nationwide
By: Tammy