Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,026 total
Other Categories
So easy
The app makes submitting claims very easy, claims are reviewed quickly and worth every penny.
Insurer: Nationwide
By: Heidi
It’s so simple!
ASPCA Pet Health Insurance made it so easy to submit a claim. I was refunded in a timely manner and customer service followed up shortly after to check in on my dog after her brief illness.
Insurer: ASPCA
By: Charlotte
Very responsive, thorough and quick to process. The customer service is excellent.
I had hoped that I would never need to use this insurance but I am so glad that I have this Nationwide plan. My dog’s diagnosis took a long time to determine and he is still being treated, which is costly. Nationwide covered all of the various tests and treatments and the claims process is simple. They provide wonderful customer service as well. I’m very glad that I have this plan which has lifted the financial stress of getting my dog through this illness.
Insurer: Nationwide
By: Lisa
Great service all around!
I have had this ci6verage for Nikita for several years. I used it minimally up until the past couple of years. She has had multiple issues recently and I have been more than satisfied with the turn around time on reimbursement. I don't know what I would have done at times without her Nationwide coverage. Thank you for helping me take the best care of my baby girl!
Insurer: Nationwide
By: kendra
Caring Company
I really appreciate how easy it is to submit my claims, and how caring the employees are. Every time my dog has several visits someone calls to ask me how he’s doing and answers any questions I may have, which I really appreciate.
Insurer: ASPCA
By: Kelly
Nationwide Rocks!
I’m impressed with their service and would highly recommend.
Insurer: Nationwide
By: Jennifer
WHAT RELIEF!
I feel that Trupanion handles each claim with care and attention. I am grateful to have had insurance during a particularly expensive dental issue that arose with my dog. Without it I am not sure what my options would have been and hate to think about it.
Insurer: Trupanion
By: Catherine
The best pet insurance
Absolutely the best pet insurance and the people so caring and helpful I highly recommend Trupanion!
Insurer: Trupanion
By: Nancy