Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,026 total
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WHAT RELIEF!
I feel that Trupanion handles each claim with care and attention. I am grateful to have had insurance during a particularly expensive dental issue that arose with my dog. Without it I am not sure what my options would have been and hate to think about it.
Insurer: Trupanion
By: Catherine
The best pet insurance
Absolutely the best pet insurance and the people so caring and helpful I highly recommend Trupanion!
Insurer: Trupanion
By: Nancy
Fantastic Service!
Every experience we have had with Trupanion has been a smooth and positive process. I couldn't be happier and have recommended your company to all of my friends and coworkers who have pets.
Insurer: Trupanion
By: Ronald
Excellent Service
Trupanion has always provided excellent service. It would be wonderful if humans could have a similar coverage.
Insurer: Trupanion
By: Heather
Best care possible
Each and every time I have a question about coverage.... I can call and get a human being 24/7..... my claims have been handled in a prompt and timely manner....after 2 major operations on my Old English Bulldog's knees.... this insurance covered 90%
Insurer: Trupanion
By: Paul
Great customer service to resolve issue promptly
Great customer service to resolve issue promptly
Insurer: Trupanion
By: Irving
Glad to have insurance but a bit costly
Seems like unless there is a true medical situation, you rarely meet the deductible. However, the service has been prompt and efficient. I would not want to be without insurance if that real medical situation came up.
Insurer: Trupanion
By: Debi
Help during an Emergency Vet visit
Trupanion always takes the added stress out of the visit to the vet. In this case it was an emergency and the handling of my case was very quick and easy. I could focus all my energy on my sick pup. Thank you so much for your service!
Insurer: Trupanion Canada
By: Bonny
A life saver!
So thankful I got pet insurance! I have already recommended Trupanion to friends and family as it is truly a life saver. I was worried at first that it might be like car insurance where you have to fight to get support, but the process was such a breeze.
Insurer: Trupanion Canada
By: Amelie
Best Pet Insurance Ever!
Trupanion claims are processed quickly and professionally. I love Trupanion pet insurance and I would recommend it to every pet owner!
Insurer: Trupanion Canada
By: Jackie