Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,026 total
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Good insurance partner pet families!
Never had pet insurance before my dog, Otis. I found Hartville easy to deal with on phone, and fair with acceptable, reimbursable expenses.
Insurer: Hartville
By: Christine
This is who you want to go with!
No other company covers you better. We have tried two other companies, and they barely covered anything. This company covers so much. So easy to file a claim, they call the vet if they have questions, and they care! You would be throwing money out going with anyone else. We have had them for many years with four dogs. Thank you!
Insurer: ASPCA
By: Tanya
Great pet insurance company
Nationwide has been wonderful. I have used them for the past 17 years. Great turnaround time and very helpful with answering questions. Nationwide is on your side.
Insurer: Nationwide
By: Lynn
Great service
I love the peace of mind knowing my pets are covered by Nationwide. Great service!
Insurer: Nationwide
By: Patti
No acknowledgement or response to my claim
I uploaded my first claim for one of my 2 dogs after joining the Pets Best insurance. It was one week ago and I have not received any emails acknowledging a receipt of my claim. I had a different pet insurance for my dogs and the company always sent me an acknowledgment for my claim by email. I am disappointed with Pets Best so far.
Insurer: Pets Best
By: Noriko
Awesome coverage!
They are always very quick to respond! Highly recommend Nationwide.
Insurer: Nationwide
By: Holly
Straight forward and easy to use
I have been very satisfied with my coverage, but recently called to check on a reimbursement that I had not received yet. I was told that it can't be checked on until 21 days. Am nervous if the check got lost; it was a large amount.
Insurer: Nationwide
By: Mary
Great Service!!!
Just want to say GREAT JOB to Nationwide Staff and Customer Service as they are extremely fast in processing claims. When I do have to call, every agent is very friendly and helpful. Would highly recommend to any pet owner!
Insurer: Nationwide
By: irma
Great Service and Reimbursement
Customer service was great. I loved how when I called, they knew my phone and asked if I was calling about Cookie right on the first automated call! It was very easy to submit a claim and the check came even sooner than expected. What a lovely surprise. Give customer service a 10 and Ease of claim is also a 10.
Insurer: Nationwide
By: Michelle
Wonderful people with terrific people skills!
Loved the way they are so concerned about your pet and yourself. They make sure you are happy and taken cared of even in sorrow. I can’t say enough about the folks that are part of this organization. Thanks for everything!
Insurer: ASPCA
By: Magali