Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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A quick notification when the claim is being processsed.
When I first enrolled Zeus with ASPCA, I received a cordial welcome, along with helpful procedural information that was needed. I've submitted two claims which have been handled in a professional manner, exactly which I would have expected. I could not be more pleased with the service i have received. I am happy that I chose ASPCA ! Sincerely, Wilton C. Carter
Insurer: ASPCA
By: Wilton
Not your average insurer
I’ve had two major incidents now with my dogs. My French Bulldog had a soft palette restriction last year and now my English Bulldog has just had major surgery (TPLO) on both rear legs. Both of these conditions and resulting treatment would likely not have been paid by many insurers as they are known breed related issues, but Healthy Paws covered everything without question. Almost $10,000 in 12 months. My dogs are my life and I’m so thankful having Healthy Paws there to care for them as much as I do. I recommend Healthy Paws to every dog owner, especially if you have a breed that is prone to specific medical issues. They even email you, just to ask how the recovery is going.
Insurer: Healthy Paws
By: Mark
What a Relief!
When my beloved Joy had to have surgery for two potentially malignant tumors recently, Nationwide made a walloping bill a lot easier to swallow covering nearly all of Joy's expenses during a trying time. Filing the claim was super easy online, and I had an explanation of benefits in less than two weeks. I highly recommend Nationwide so you never have to make decisions about your pets based on finances. The emotional turmoil at times like this is enough to send you reeling--no reason to add financial strain to your stress.
Insurer: Nationwide
By: Kary
Nationwide Pet Insurance always is helpful!
Thank you for asking how Shelby is doing after his illness. He is doing great! For over ten years, Nationwide Pet Insurance has been fair and provided much support to Shelby and me.
Insurer: Nationwide
By: Karen
Thank you
At first I had a difficult time working when my pet first got sick. Now they make it super easy, and give you a piece of mind. It’s already stressful enough when something happens to your pet, but Nationwide has made it stress free. Thank you
Insurer: Nationwide
By: Michael
ginger is lucky to have a good insurance nation wide
ginger is better now thank you nation wide
Insurer: Nationwide
By: gary
Quick turnaround!
Easy upload to file our claim and very quick response.
Insurer: Trupanion
By: Jen
Happy customer for almost 10 years.
In almost 10 years, my dog has had two health concerns and Trupanion was there both times. The claims process is a breeze, my vet hospital took care of everything and Trupanion processed them quickly. Thank you Trupanion!
Insurer: Trupanion
By: Jean-Pierre