Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,026 total
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Nationwide is top notch
Quotes were easly accessabe, claims processed with out any issues. Would recommend to friends and family.
Insurer: Nationwide
By: Deborah
I am very happy to have Nationwide
Time and time gain you guys come through for us and our beloved dog, Georgia Brown
Insurer: Nationwide
By: Stacy
The BEST!
Healthy Paws is SO HELPFUL! When our dog was sick no hesitation from them. Then when she came home they wrote to ask how she was!!! Wouldn’t get any other insurance!!!!
Insurer: Healthy Paws
By: Phyllis
I recommend Nationwide Pet Ins! Easy to use
It is easy to submit a claim. I was surprised when I received notification of payment so soon after I submitted a claim. If you have an English bulldog, you need this pet insurance.
Insurer: Nationwide
By: Michelle
Well-rounded, affordable coverage
Started using ASPCA pet insurance about a year ago. I have two cats, one is 2 years old and constantly has medical issues and the other is 1 year old and is very healthy. There is a discount for having multiple pets so I just put both of them on the same type of coverage ($250 deductible and covered for up to $5,000). I'm planning on switching the younger cat to the higher deductible plan though for this upcoming year. Overall, the online system is very easy to use, the customer service is great and really helpful. The insurance covers up to 90% of your cost after you've hit the deductible. I've saved hundreds of dollars by having this pet insurance. I shopped around for a while and they were the most affordable option I found but still include excellent coverage. The only reason I didn't give them a 10/10 rating is because it takes 2-3 weeks after submitting a claim to actually get reimbursed. If the turn around time on that was faster then I definitely would have given them the full 10/10 rating.
Insurer: ASPCA
By: Zoe
Everyone with a pet should get a policy
It was so easy to make a claim and customer support was so kind and helpful when we had questions
Insurer: Nationwide
By: Sara
Lola
best thing we ever did! amazing service and we have been very satisfied!
Insurer: Nationwide
By: alicia
I am not happy with nationwide
I have to constantly argue with you about paying claims
Insurer: Nationwide
By: Joyce
The Best Pet Insurance!
I highly recommend Nationwide Pet Insurance. All of my 5 animals are insured by Nationwide. One of my dogs has been insured for over 9 years. Their prices, customer service and ease of filing claims are superb. Do not hesitate to insure your pet. It is worth it!
Insurer: Nationwide
By: Anne
So easy to submit claims via cell phone.
Excellent service. Starting to get a bit pricey as my dog ages.
Insurer: Nationwide
By: Joseph