Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,026 total
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Efficient turn around on claims
We had been to the vet 3 times in 3 weeks and had all my claims reimbursement to me quickly
Insurer: Nationwide
By: Alisha
So glad we have Nationwide Pet Insurance
It is so easy to file claims and so nice to have the help in paying for our vet. bills.
Insurer: Nationwide
By: Barbara
In the past couple months- service has improved exponentially!
In the recent past, the time to complete a claim has been, I'll say, bumpy. My past couple submissions were pain-free and fast. Many thanks for the improved service!
Insurer: Nationwide
By: stacie
Pleasure doing business with Nationwide.
Nationwide has been a blessing for me. I never expected my dog to get ill but she did. Nationwide has been an excellent company to deal with. Claims are handled promptly and payments are issued on time. Sure makes a difficult time easier. I would prefer it if my dog was not ill but it’s reassuring to know that Nationwide is there for me.
Insurer: Nationwide
By: Barbara
Excellent service
I have this insurance on both my dogs and I'm very impressed with the ease to file claims, customer service, and the 24 hour vet help line.
Insurer: Nationwide
By: Belinda
I am so glad I invested in Healthy Paws Pet Insurance when my Tessa digested a foreign object!
My two year old boxer Tessa became ill with vomiting and loss of appetite (when Tessa refuses to eat something is VERY wrong!) I started with an appointment with her veterinarian and they began a SERIES of x -rays and IV hydration. On a Saturday her vet recommended if she vomited over the weekend she would need to go to Blue Pearl Animal Hospital (a local emergency room and specialty clinic open 24/7.) Sure enough Sunday morning she did vomit and she was in intense pain. We drove to Blue Pearl and she was admitted to doggy ICU for 36 hrs with more x rays, ultra sounds, IV hydration and pain management. She finally passed the squeaker from a toy she had ingested. During the whole process while I was worried for her health, I was not worried about paying for her care. I told all the vets that Tessa had health insurance and I wanted everything done. I felt some relief not having to worry about costs. One vet tech said to me that having pet insurance made his job easier. The process of submitting the claim was easy and Healthy Paws communicated with me via email during the entire process. I was reimbursed the full coverage of Tessa's policy in less than 30 days of submitting the claim. Healthy Paws also sent follow up emails to check on her health. I am very pleased and thankful for Healthy Paws!
Insurer: Healthy Paws
By: Renee
Thank God I have nationwide!!!!
When Dillon got sick we didnt know what was wrong untill we bought him to our vet, they thought at first he had a urinary infection , put him on pills , didn’t get any better told us he had to come back for xrays , me and my wife were so afraid what they would find. Then our phone rang and doctor told us he had a stone and he would have to be operated on , we were so upset ! Our poor little Dillon,well everything went well we ere so happy and releaved. But then the bill was to be paid.... I couldn’t beleave the bill , so much money for a little Dog , then I looked at my wife and said don’t worry we have nationwide!! All I could say was God Bless you NATION WIDE , and we are so thankful ! Dillon got the help he needed and we got peace of mind , I feel nationwide will always be there to help us when we need it ,I will tell anyone IF YOU HAVE A PET PLEASEEEE GET NATIONWIDE INSURANCE , if you say you don’t need insurance or it’s too expensive then I don’t feel sorry for you when you get a BIG bill and YOU have to pay out of your $$$$ , I also want to thank Nationwide for asking how Dillon was after his operation , it was a tough 6 weeks to try and keep him quiet, but today he is bounceing all over the house play and enjoying his life . Thank you with all my heart Nationwide & Dillon says thank you for asking about him !!!
Insurer: Nationwide
By: Tom
Quick and easy claims
We found out that our vet had not turned in our claims over the past several visits. The amazing front desk staff filled everything out and turned it into Trupanion. They immediately processed the claims and we had 2 checks within just a couple days.
Insurer: Trupanion
By: Heather
Would. Not Be Without Trupanion!
THE BEST!!! Communication, customer service is pristine!! Claim resolution is exceedingly fast! Encourage everyone with a fur baby to get Trupanion for peace of mind and quality care for their 4 legged family member!
Insurer: Trupanion
By: Marty