Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,026 total
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Quick and easy claims
We found out that our vet had not turned in our claims over the past several visits. The amazing front desk staff filled everything out and turned it into Trupanion. They immediately processed the claims and we had 2 checks within just a couple days.
Insurer: Trupanion
By: Heather
Would. Not Be Without Trupanion!
THE BEST!!! Communication, customer service is pristine!! Claim resolution is exceedingly fast! Encourage everyone with a fur baby to get Trupanion for peace of mind and quality care for their 4 legged family member!
Insurer: Trupanion
By: Marty
Great experiences
Easy to submit claims... customer service is top notch.
Insurer: Trupanion
By: Tarrah
Claim process was great
The process of submitting claim, receiving info about claim was expedient giving us time to focus on our pets emergency and well being.
Insurer: Trupanion
By: Diane
They make it easy
The older my 11 year old Lab gets the more I appreciate Truepanion. I've had him at the Vet several times lately, twice they've taken x-rays. All I had to do was upload the invoices to Truepanion and a few days later they had reimbursed my by direct deposit.
Insurer: Trupanion
By: Karen
Trupanion is awesome!
Trupanion is awesome! Everyone who I've spoken with on the phone is friendly and helpful! Thank you for making things easy!
Insurer: Trupanion
By: Margaret
Pretty easy process honestly.
Pretty easy process honestly. The site is easy to use and I'd definitely recommend you to a friend. I'm pretty picky so I didn't give you a 10...
Insurer: Trupanion
By: Michael
Excellent experience !
Excellent experience ! Super easy to send in claims and to deal with
Insurer: Trupanion Canada
By: Samantha
Prompt informative response combined with caring support for our challenging situation.
Prompt, informative response combined with caring support for our challenging situation. Thanks, Trupanion team!
Insurer: Trupanion Canada
By: Debbie
Great program! We are so grateful.
A difficult time and expensive decision was made simple, thanks to our Trupanion insurance. Telephone and personal service levels are exceptional. Claims are processed quickly even in Canada!
Insurer: Trupanion Canada
By: Heidi