Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,026 total
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Outstanding customer service
Tracey gave me her time with pleasure. Very friendly, helpful & great Customer service
Insurer: Trupanion Canada
By: Ingrid
I’m always pleased with Nationwide
Customer service always excellent and my claims are taken care of in a timely manner
Insurer: Nationwide
By: Ellen
Great company
You are fantastic! Your claim process is very easy to navigate online. Your representatives always answer any questionsI I have and are helpful in navigating the insurance information.
Insurer: Nationwide
By: Ruth
Best pet insurance around
Nationwide is a great choice for our pet insurance. They process our claims promptly and their customer service is wonderful. Their claims process in general is smooth and easy to follow. Highly recommend.
Insurer: Nationwide
By: Miriam
Maxie's coverage from the time of her accident until today
Both VIP & Nationwide (when they took over the insurance) have been excellent in helping with the costs of Maxie's care. I would never look for another insurance company or dispense with insurance for any dog we have.
Insurer: Nationwide
By: Miroda
I could not afford my dogs without the help of Nationwide Pet Insurance!
Nationwide Pet Insurance is the very best. Kind and friendly, professional and punctual.
Insurer: Nationwide
By: Katherine
Great company
I love this Insurance company, very reasonable. Thanks for great service.
Insurer: ASPCA
By: Marjorie
Service
Very pleased with Nationwide service.
Insurer: Nationwide
By: Dennis
impressed!
We had to use 24/7 vet helpline and we were so impressed!! Not only our phone call was picked up quickly at 9pm but we got opinion of a veterinarian. And they called us next day to check on us!!! Wow!! Our baby was ok and we are so thankful!
Insurer: Nationwide
By: Elena
Biggest scam on the planet
The lowest score you can give is a 1 but this mess of a scam organization deserves a zero or less. I cannot get anyone to talk to me and the one person who did could not answer my questions and was like pulling teeth to get me transferred to the "specialists" they kept referring to. Come to find out I have been shoveling money every month for insurance that covers nothing. Basically they found a reason not to pay for anything my pet needed and claimed breathing difficulty as a pre existing condition. This after being told during enrollment that if my dog did need surgery it would be covered. Absolutely horrible. Do not make the same mistake I did give this company a single dime.
Insurer: Healthy Paws
By: REBECCA