Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Huge help
It's always easy to send a claim, customer service is always pleasant when called, nationwide is very proficient when processing claims. It's a huge help with pet care cost to have the partial reimbursement for things my pup needs while not breaking my bank account
Insurer: Nationwide
By: Amanda
Wish it was easier and faster
The claim filing process is pretty easy once you figure out how to do it. Is it not trivial to know in the first time that the entire pet file needs to be added to every claim and a detailed explanation of each itemized item otherwise it’s considered tourism care. Other than that the automatic deposit is very not trivial to wait for the claim to process before setting it up and the customer service around this is horrible. Every time I reach out to customer service I need to raise my voice to get things handled properly and to understand clearly what Nationwide means. Pretty frustrating. Furthermore the claim process time takes way to long and getting the check takes forever... Eventually you get back what your plan covers but it is not clear what it is and very frustrating it doesn’t include preventive care such as heart worm treatment.
Insurer: Nationwide
By: Noy
Couldn't ask for better service!
I signed up for pet insurance about 2 years ago for my terrier mix when she started to show signs of aging. Embrace Pet Insurance was the best choice I could have made; customer service was always kind, informative and quick to respond, submitting claims and receiving reimbursement was easy and quick. Unfortunately, Shelby had to be put down in April, and when I notified Embrace, they were so kind, it was like family. They sent cards, helped with reimbursement for all her care and euthanasia, and waited as long as I needed to close her insurance policy. I'm still blown away by how kind and helpful everyone at Embrace has been. If you need pet insurance (which I HIGHLY recommend and wished I had done sooner), look no further than Embrace!
Insurer: Embrace
By: Caitlin
Follow up phone call by Customer Service Repr for status of Snickers 2 claims for UTI.
The Customer Service Representative was very concerned with Snickers' well being. I was able to explain my opinion, shared by several vets that has seen Snickers, as to the underlying cause of her UTI and what we were doing to manage it until she is old enough to consider any surgical options. During our conversation, I was also able to provide her with additional information they may need to consider a subsequent claim for her spay and hernia repair which was done by a vet I haven't used before and the majority of the expenses were being covered by the rescue group under the name the rescue group had for her.
Insurer: ASPCA
By: Connie
Outstanding
Everything went so smooth . Received an answer immediately regarding the claim. Have only used it once in ten years and hope this will be the last time. Great policy . Thank you
Insurer: Trupanion
By: Sherry
Fast, reliable, kind!
Claim reimbursement in the past has taken forever, but I appreciate the speedy approval and reimbursement I’ve received lately! It feels great to not have to worry about how to pay for expensive treatments on a recurring basis. If I ever need to call, I speak with a compassionate animal lover - and not just an insurance company.
Insurer: Nationwide
By: Aryn
Healthy Paws is the best!
I woke up one morning and my 3 year old cat was limping on a hind leg. I took him to the vet only to find he had a broken hip that needed surgery. This was devastating news! There were 2 surgical options and my vet could perform one if them right away. The other option required a specialist. Since he had been sedated to take the x-rays, the vet needed to know the answer quickly. First, I contacted Healthy Paws Customer Service to see if the surgery was covered by my plan. The woman who took my call could not have been more sympathetic and reassuring. She assured me that with my policy, both types of surgeries were covered and let me know about the deductible and other details of the policy. She was very kind and did her best to calm me down and put me at ease. After weighing our options for the surgery, since the surgery that required a specialist wouldn't be able to happen for 5 days due to their schedule, we went ahead with the surgery our vet could perform. All went well, and we were able to bring Oreo home. The day after the surgery, he wasn't eating or drinking much, and contacted the vet. They suggested we bring him in. They felt it might be due to pain, and prescribed a larger dosage of pain meds and also gave him an appetite stimulant. The next day, Sunday, we saw that his leg appeared to be swollen. We took him to the emergency vet, who let us know it sometimes happened in cases like this, and to follow up with our vet the next day. We did, and because he was out of the anti-inflammatory they prescribed, they prescribed more, and additional pain meds. A week later he went in to have stitches removed, and he will return next week for his 30 day check-up. Filing a claim was so easy! I just snapped pictures of the invoices and doctors notes and uploaded them into the Healthy Paws app. Within 10 days, I had been reimbursed for everything but the cost of the doctors visits, the deductible and 10% of the remaining costs. It was deposited right into my checking account. Oh! I forgot to mention, I also received an email from Healthy Paws asking about how Oreo was doing! I though that was really nice! I can't thank Healthy Paws enough for all of their kind, supportive and compassionate service. I highly recommend them to everyone who is shopping for pet health insurance.
Insurer: Healthy Paws
By: Christy
Excellent company, we love Trupanion
We love the easy portal for sending receipts, your excellent customer service and the speedy directly deposit of our reimbursements!
Insurer: Trupanion
By: Sue
Best pet insurance experience
I've been with trupanion for 7 years and always had a great experience with all the claims I've made.
Insurer: Trupanion
By: Denise
So easy to submit and fast updates and processing.
So easy to submit and fast updates and processing. Money deposited right into my bank account. Can't get any easier than this. Also, so far all staff phone support staff have been very knowledgeable, courteous, kind and professional.
Insurer: Trupanion
By: Alison