Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,026 total
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It was simpler than I thought
Filing the claim was straight forward and the response and payment time were not bad at all! I was ready to be disappointed, just like by any other insurance services I've ever used. But I was surprisingly wrong. This is how insurance should be! Thank you :)
Insurer: Nationwide
By: Manuel
Easy claim, great customer service.
Every claim I have sent to Nationwide has been handled quickly and efficiently. The communication is great and they pay the claims quickly. I have only had to call a couple of times but when I have called I always receive great service. The call tree is lengthy but once you get through that you are good to go.
Insurer: Nationwide
By: Alison
So happy we have Nationwide Pet insurance
We are first time pet owners and luckily stumbled upon Nationwide. Their customer service department is always so friendly and helpful with all of my questions. I also appreciate the simple claim submission.
Insurer: Nationwide
By: Sonia
You guys are awesome!!
Thank you for such great service! It’s such a comfort to know you’ve got our back when we need you!
Insurer: Nationwide
By: Kathleen
good insurance but very expensive
insurance is easy and comprehensive and service is good. their prices used to be reasonable but I got a 50 percent rate increase this year. the rates go up every year by a ridiculous amount so it becomes unaffordable. I am disappointed that I have to look around for alternate insurance because I like the plan.
Insurer: Nationwide
By: rebecca
Ignores customers, takes forever to process claims
Will never recommend again. Worst customer service experience I have ever had. They do not return calls or emails. It’s been a month and they still have not processed my claim. They won’t even give me an idea of when it might be processed. They flat out ignore their customers and do not care about your business. Highly recommend you find another insurance company to do business with!
Insurer: Healthy Paws
By: Elizabeth
Best pet coverage
Very responsive always pleasant on the phone and affordable care.
Insurer: Trupanion
By: Tammy
Excellent service!
Excellent service! Super happy with Trupanion!
Insurer: Trupanion
By: Carie
Long time happy customer
Our claim was handled completely fairly and swiftly. Would not recommend any other pet insurance.
Insurer: Trupanion
By: John
Trupanion is there when you need it most
Trupanion responded to our vets request immediately and provided seamless insurance assistance when we needed it most. This is the second time that Trupanion has provided insurance coverage for our one year old English Cocker Spaniel and it has helped us tremendously.
Insurer: Trupanion
By: Darrell