Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,026 total
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Excellent company, we love Trupanion
We love the easy portal for sending receipts, your excellent customer service and the speedy directly deposit of our reimbursements!
Insurer: Trupanion
By: Sue
Best pet insurance experience
I've been with trupanion for 7 years and always had a great experience with all the claims I've made.
Insurer: Trupanion
By: Denise
So easy to submit and fast updates and processing.
So easy to submit and fast updates and processing. Money deposited right into my bank account. Can't get any easier than this. Also, so far all staff phone support staff have been very knowledgeable, courteous, kind and professional.
Insurer: Trupanion
By: Alison
Fair and rapid response
Trupanion has always been compassionate, caring and quick to respond to every claim.
Insurer: Trupanion
By: Kathy
Quick and friendly claims process
Trupanion processed the claim quickly and without any issues or any input required on my end claim was submitted by my vet.
Insurer: Trupanion
By: Chris
Great company
Very pleased with quick turn over time of claims, no hassles
Insurer: Trupanion
By: Debi
So lucky to have Trupanion!
All I can say is thank goodness we have coverage with Trupanion! Our dog suffers from Irritable Bowel Disease so we have frequent appointments at the vet. Their response time is prompt. All we do is pay whatever the difference is that isn't covered.
Insurer: Trupanion Canada
By: Jennifer
Ben's Life Experience:
Trupanion has been excellent to work with and their response time in claim payment is fantastic.
Insurer: Trupanion Canada
By: Charles
Trupanion Rocks
Staff are super nice and answered any questions I had. And compared to other insurance forms trupanions is simple and easy!
Insurer: Trupanion Canada
By: Megan
If you are considering pet insurance go to Healthy Paws
Healthy Paws was a life saver for us! Our dog got very ill and need exploratory surgery for a blockage. The surgery and aftercare were very expensive and would have been tough to cover financially. We were able to get our dog the help she needed because of Healthy Paws. Submitting our claims was so easy and reimbursement was without hassle. I recommend Healthy Paws to anyone looking for pet insurance.
Insurer: Healthy Paws
By: Diana