Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Having Nationwide Pet Insurance when our kitty got injured was awesome...
Our adventurous cat fell out of a tall tree and broke his jaw. He had to have it set and wired shut and the emergency surgery was not something we budgeted for nor could really afford. We paid it out of pocket and were worried how we would cover our other expenses for the month. We submitted our claim and the needed Dr. notes and invoice online to Nationwide. They kept us updated thru email and had sent us a check within 3 weeks. They covered all of our out of pocket expenses minus our deductible. They told us when we take him back for second surgery to remove wires and check up to submit the follow up the same way and that would be covered too. Amazing....
Insurer: Nationwide
By: Jade
Phenomenal process, very easy to follow and quick on the response.
I can't provide enough positive feedback for your claim process and overall customer service for my dog's pet insurance. Thank you for the quick turnaround and easy to follow instructions on submitting a claim.
Insurer: Nationwide
By: ALICIA
Efficient timely service, excellent coverage
For my three pugs, I have been extremely pleased with the coverage, service, and ease of filing claims with Pets Best Insurance.
Insurer: Pets Best
By: Nancy
Disappiontning
I have five dogs. I thought pet insurance would be a good idea, and I thought Nationwide was a reputable company. I only chose this insurance because it was offered by my employer. I should have read the reviews before purchase. Nationwide is quick to deny claims, and it takes them weeks to over a month to reimburse. Their call center is lacking when it comes to skilled client service.
Insurer: Nationwide
By: Hal
Don’t understand “Review Title”. No sure what is being asked.
Everyone has been so helpful anytime I had to call. They were knowledgeable, & answered my questions completely. Service has been great.
Insurer: Nationwide
By: Pamela
Nationwide For Your Pet An Absolute Must!
Our family has been on Nationwide Pet Insurance from the very beginning. There has never been a time of questioning any of our submissions for reimbursement. I know I can trust them and count on them when our golden is in need of vet services. Great reputable company that has your back.
Insurer: Nationwide
By: Jacob
I was able to get the care that was needed for my dog without worrying about the cost because I knew it would be reimbursed!
Impressed at the quick response and the ease of reimbursement submission
Insurer: Nationwide
By: Angela
Great people, great service
I have no major complaints - the service has been very helpful and friendly. The only observation I'd make is that when I file the claims myself they usually have to be re-submitted, by when the vet does it they go much smoother.
Insurer: Nationwide
By: Luiz
Insurance claims are processed fast!
Millie was 8 weeks old when we brought her home, and unfortunately she had roundworm. Poor thing! She's been to the vet several times for treatment, as well as her wellness checkups/vaccines. I love the VitusVet app to submit my claim right from my phone! I had forgotten that was available to use (we used it with our other dog who passed away in November). I also love that you have direct deposit for the reimbursement checks! No more trips to the bank! Thank you for making it easy to care for our puppy's wellness needs!
Insurer: Nationwide
By: Patricia
TOTALLY WORTH IT!!
I've had pet insurance for three years now & have broke even or come just slightly ahead on cost of premiums vs amount of bills I paid & was on the fence whether to renew or not. Then my dog needed surgery & was I ever glad I had coverage!! The customer service associates are very knowledgeable & pleasant to deal with. My vet office submits the claims & the automatic deposit process is fast & easy.
Insurer: Nationwide
By: Tina