Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,026 total
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Some times frustrating
Confusion on some of the requirements for a claim. Items that normally worked on one claim did not work on another.
Insurer: Nationwide
By: Terry
Peace of mind
I was a little apprehensive about buying health insurance for Toby, but I couldn’t be more pleased. The claim process is so easy and payment is super fast!
Insurer: Nationwide
By: Cheryl
Honestly not sure what I’d do without this comprehensive insurance
Both my cats (ages 5, 7) and pup (almost 6) are on the comprehensive whole pet with wellness unlimited plans. When I was considering plans I thought maybe this was too much, but if there’s one thing that’s been proven this past year it’s to prepare for the unexpected with vet visits. Between preventative care for my dog to extensive dentals with the cats, a few emergencies, and now the start of a complicated diagnosis with my older cat— Nationwide hasn’t even batted an eye with coverage. They’re always sending check-in emails, refunds are super quick, communication is excellent, and I feel relieved knowing no matter what the cost, my pets will get the care they deserve because I have such solid coverage. Thank you so much, Nationwide! Zelo, Tilly, and Nico appreciate all you do :)
Insurer: Nationwide
By: Jenny
Outstanding service beyond expectations,
I have had this insurance for about 5 years and never filed a claim so I was pleasantly surprised when our boy destroyed his CCL and required surgery as well as 6 months of follow up care. I never did anything other than take pictures of our bills and sent them and in most cases was reimbursed within 1 week. Never any question they paid according to policy and I can’t give a single complaint. Outstanding policy and service!
Insurer: Healthy Paws
By: Ken
Best Decision We Ever Made
his pet insurance has the greatest customer service! They are quick to reimburse you for your covered expenses and has never given us grief. We had a healthy puppy when we first got her, but early on started limping. We later found she had elbow dysplasia. We are on the 90% coverage plan with $100. Best decision we ever made!
Insurer: Healthy Paws
By: Cathy
Really like electronic payments, great service!
Great customer service. Great insurance! Takes sometimes a little longer than my former pet insurance to process claimed, but I love the electronic payments.
Insurer: Nationwide
By: Jolanda
Friendly and Helpful People
Everyone is so kind and helpful, I can always call if I have questions and my claims go through quickly!
Insurer: ASPCA
By: Ivy
Amazing Service!
From day 1 Healthy Paws has been amazing. They review and process claims right away! We have never had an issue with processing our claims and on top of it we get personal notes from them asking how our pups are doing when they know they have had health issues. I recommend healthy paws to everyone I meet that has pets. They really take the best care of us!
Insurer: Healthy Paws
By: Tiffany
Easy to file a claim & helpful customer service.
Easy to file a claim & helpful customer service.
Insurer: Nationwide
By: Joseph