Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,026 total
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Thank you for helping me take care of my pup
My pup unexpectedly contracted kennel cough and the ease of filing my claim and speed of receiving the check to cover all but my deductible was great. I have had this insurance since my older dog (who is now almost 11) was a puppy and will keep it for both dogs.
Insurer: Nationwide
By: Stacey
Fast & Efficient
Very quick, no hassle and just the right amount of effort.
Insurer: Nationwide
By: Peggy
Zoe and Nationwide
Zoe our lovable maltipoo was due to have dental cleaning. My husband indicated that the cost to get her teeth clean was more than his cleaning :) - luckily Nationwide Pet came to the rescue. We were able to sign up with ease and waited for the activation period. Zoe smiles and has the most beautiful white teeth. Do I recommend this insurance? Of course I do - this is not only inexpensive but also good for our baby. You can see more of Zoe's smile on Instagram tagging Nationwide Pet under EmpressZoeTheMaltipoo
Insurer: Nationwide
By: Ms.
Always an efficient and easy experience
I've been with Nationwide for years. They make submitting a claim easy, process it quickly, explain the benefits and reimbursement, and reimburse me promptly. I love the new feature for electronic reimbursement. I appreciate being able to email the claims. All in all, I have been very pleased with service.
Insurer: Nationwide
By: Kristin
Nationwide cares!
Nationwide takes care of my claims quickly and then follow-up to show they care.
Insurer: Nationwide
By: Lynn
Best company ever
Always friendly and understanding agents to talk to, very helpful and calming to talk to. Would recommend to everyone for their furry family.
Insurer: Pets Plus Us
By: Roseana
helps keeps furbabies healthy and gives pet parents peace of mind.
I never had pet insurance before so I can't compare to other providers. But I'm so happy with the service I received from nationwide this is my second year. Although it works on a reimbursement basis I'm not as hesitant to incur the expense knowing claims are processed fairly and rapidly. My four footers are getting all the care they need. The Tele-vet service has also given helpful fixes for the problem avoiding unnecessary trips to the vet.
Insurer: Nationwide
By: karen
Knowing The Financial Ease was Coming was HUGE
Our poor little Italian Greyhound has suffered two breaks in the past year. For the first break, we didn't have pet insurance so the financial burden was huge. When she broke her paw recently, after the stress of dealing with the surgeries, it was good to know some relief was coming. Reaching out to Nationwide was easy and we got responses quickly on how to file the claim, what forms to use and what we needed to submit with it. We received a check on the quicker side, I expected it to drag out over six months and it didn't, another huge relief! Thank you Nationwide! And Noodle thanks you too!
Insurer: Nationwide
By: Mary
So happy I chose Nationwide!
This is my 1st experience providing health insurance for my pet, though I’ve had pets my entire life. I couldn’t be happier with Nationwide! Their representatives are always helpful, explaining the plans, answering my questions thoroughly so I can make an informed decision on what plan is best for my boy. I’m delighted with the ease of submitting claims and Nationwide’s response time in reimbursing. I’ve recommended Nationwide to family and friends and will continue to do so.
Insurer: Nationwide
By: Judy
There helpful and kind
This is a wonderful company. The claims process quickly, and with no hassle. The mobile app is easy to use and making a claim with the app is as easy as takin a photo. Thank you healthy paws.
Insurer: Healthy Paws
By: Stefanie