Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,026 total
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Really helpful & caring
Nationwide has been hands down the best pet insurance I’ve had. Customer service is excellent, claims are quick, and when you are going through a hard time with losing a pet they automatically do all the sorting paper work for you just to try & make your lif a little simpler when going through hurdles. I really appreciate all Nationwide does for us (your customers & our pets we love) Nationwide really does treat our pets as true family
Insurer: Nationwide
By: Carrie
This insurance is the best thing that we could have purchased for Bailey! The service and prompt reimbursement
Can’t tell you how amazed I am at this service. The promt attention to the claims submitted thus far is unreal. So fast and such excellent customer service.
Insurer: Nationwide
By: Kele
Great insurance for pets
You have helped with multiple pets over the past years. I have always had great customer service.
Insurer: Nationwide
By: Glenda
OUTSTANDING
WE ARE VERY SATISFIED WITH YOUR PET INSURANCE AND CARING
Insurer: Nationwide
By: Leonard
Grateful for pet insurance!
I've had Healthy Paws insurance for my orange tabby Jules since 2015. Recently he had a urinary blockage that warranted a trip to the ER. He was kept there overnight (catheter, pain meds, x-rays, the whole shebang...very expensive, of course!), then it was recommended I take him to his regular vet. His regular vet had him stay there for 3 days while they monitored his condition. This was my first claim so I had to request all of his vet records. I made a call to Healthy Paws to make sure exactly what documents I needed and the person who helped me was very kind and explained everything. I submitted the invoices as well as all of the vets' notes (SOAP notes) electronically and within 10 days I received my reimbursement checks. I was extremely satisfied! About a week later I had to take Jules in again to his regular vet because he was vomiting bile. I submitted that claim on a Monday and received my check that Friday! Jules is doing 100% better now. It's peace of mind to have pet insurance. It's true, the insurance doesn't cover regular vet visits (yearly vaccines, dental cleanings), but it's worth it to me.
Insurer: Healthy Paws
By: Veronica
Great Pet Insurance
I like the quick response when submitting Molly's claims. They are fast.
Insurer: Nationwide
By: Julia
Very easy to file a claim and super fast payout
I was very happy with the service, it was super easy to file a claim with the Vitus app and received the funds in less than a week. Very happy with the service.
Insurer: Nationwide
By: Alex
Very straightforward claim process and quick payment
Our dog had an eye infection which needed to be examined by the vet who, after a thorough inspection, prescribed antibiotic eye drops. Not a big deal really, but it amounted to over $200. All we had to do is fill in the claims form and then found a check in our mail shortly after with all the explanations for the payment.
Insurer: Nationwide
By: Corinna
Nationwide Pet insurance is always on your side.
Nationwide has always been there to help and guide. I recommend them to everyone that asks who I use and how I like them
Insurer: Nationwide
By: Keith
Very reassuring
Amazing service and you eased our mind with the total cost in the end. Simba is healthy and happy now
Insurer: Nationwide
By: Mary