Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,026 total
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Very professional and helpful.
Very professional and helpful with any questions.
Insurer: ASPCA
By: Maria
Thank you for the personal contact and concern.
Thank you so much for your concern regarding duchess. She is doing so much better. Your kindness and thoughtfulness to check on her progress is gratefully appreciated. It's nice to know that an insurance company actually cares. Thank you!
Insurer: Nationwide
By: Linda
HealthyPaws is what an insurance company should be
When our dog was hit by a car, HealthyPaws quickly approved his surgery and direct paid without any hassles and with a very caring attitude. They were wonderful during a very stressful time.
Insurer: Healthy Paws
By: Bill
Nationwide provides me peace of mind so that I don't worry about my 24/7 companion.
Nationwide provides excellent service. It provides me peace of mind knowing that I can take Bixby to the animal hospital when necessary. Hopefully, we won't have any incidents in 2020. It's too traumatic.
Insurer: Nationwide
By: Fernando
It is difficult to sign in on the website but the claim check came in fast
Overall I am satisfied with the claim experience. I wish the online portal was easier to use
Insurer: Nationwide
By: yujun
I am a new customer and disappointed that I already have to dispute a claim.
My dog breed is not listed. I have 2 Alaskan Klee Kai's. I am so disappointed that I had to submit a review for my dog Tali. You are stating she had a pre-existing condition of Colitis because months prior she had diarrhea. Diarrhea can be cause by a variety of things. She was not diagnosed until after we were members. I am so sad that being new with Nationwide I am getting a view of how you handle customers.
Insurer: Nationwide
By: Melissa
So easy to file a claim and get reimbursed
I am so happy we insured all 3 of my Golden Retrievers with Nationwide. The process is very simple and efficient. Thanks!!!
Insurer: Nationwide
By: Klara
DO NOT buy Embrace Pet Insurance!
I have been paying my premiums right on time for years with Embrace, but I have spent the last two and half months trying to get them to cover a couple of procedures / surgeries for my dog. First they call the wrong clinic to get medical records instead of contacting the clinic whose name was on the forms I sent them. Then they have insisted over and over and over again that they don't have the complete medical records and my claim is being upheld due to that. My vet has sent the forms over and over again to them. The dog is only 14 months old - how many records can he have? And they have them ALL - multiple copies, but they are still stalling while my credit card charges multiply because of course I've already paid for the surgeries. Save yourself the headaches I have been having and go with a different company!
Insurer: Embrace
By: Stormy
Super easy claim!
This was my first claim since getting the insurance and actually my vet office submitted the paper work. I believe because Nationwide is so popular they have a standing procedure that they get it taken care of. Very happy with how easy it was and surprised how quickly I received a check. Thank you
Insurer: Nationwide
By: Susan
Excellent benefits and customer service
Our dog has had a few unexpected trips to the vet and Nationwide Pet Insurance has helped us tremendously. It is a great value and they are completely easy to deal with and file claims with. The turn around time on a claim is quite swift as well. It's nice to have peace of mind knowing our fur baby is covered by great pet medical insurance without hassles.
Insurer: Nationwide
By: Francine