Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,026 total
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So Happy with Claims Processing
It's comforting to know that I can take good care of my furbaby and can get some help with expenses if she gets sick. Thank you for quickly processing claims and making it so easy and stressless to file one.
Insurer: Nationwide
By: DIANE
Excellent service
No issues, always easy to file.
Insurer: Nationwide
By: Dena
Love Nationwide
Nationwide takes very good care of my Coco, I am very happy with them.
Insurer: Nationwide
By: Li
Awesome
Cannot day enough Good things about this pet insurance. It has more than paid for itself in the 7 years our fur baby has been covered. Claim process is quick and easy. Payments are fast. They have never turned down or question Ed any claim we have sent in. Plus they have vet pay which makes claims even easier. I would recommend this company for pet Insurance over all others out there!
Insurer: Trupanion
By: Janie
My dog is very well taken care of.
I feel my dog is very well taken care of, we no longer hesitate to take him to the vet if we have any concerns. I have had a very easy time of submitting claims and being reimbursed.
Insurer: Nationwide
By: Ruby
Good insurance for piece of mind when accidents occur
You know the old saying "You never know how good your insurance is until you need it" or something like that. I have had Nationwide Pet Insurance (offered through my employer) for 4-5yrs. First time that I had a claim for Medical coverage. Filing a claim online was easy, they covered the claim minus the deductible, and the reimbursement was fast. The overall experience was great! I have contacted Customer Service a few times over the years and they have been professional and helpful.
Insurer: Nationwide
By: Michael
Very pleased with service
Nationwide has been very helpful and supportive with Annabelle’s care.
Insurer: Nationwide
By: Chrisitna
Amazing, friendly, quick, and easy service!
Wonderful service! We have a 3 yr old husky who has had several visits to the vet this year and Nationwide Pet Insurance has made it easy to submit claims and help afford all of the medical bills! Had to contact customer service regarding some questions on our new policy and they were very friendly and knowledgeable! Couldn't ask for better service! Wish all insurance companies were this easy to deal with!
Insurer: Nationwide
By: Courtney
Help when we need it most
Nationwide has helped us deal with a lot of unexpected issues with our wonderful rescue dog. Logan has been able to get the care he needs thanks to his insurance plan. We are grateful that we are able to make the best medical decisions by having the security of an insurance plan. Every friend who has adopted a pet since we got Logan has bought a Nationwide Plan because of our experiences.
Insurer: Nationwide
By: Sabeen
Great customer service
Great customer service and quick claims processing
Insurer: Nationwide
By: Jared