Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,026 total
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Excellent!
I love having nationwide insurance for my two cats. The claims process is extremely simple and anytime I have to call I get a representative quickly and they’re always super nice and helpful. I can’t say enough good things about you all and I’m constantly informing my pet owner friends about nationwide insurance lol.
Insurer: Nationwide
By: Angel
Great customer service
The agents were helpful with my questions and the process was super easy!
Insurer: Pets Best
By: Erin
Easy to file, difficult to get
It is really easy to file a claim, but the process is very, very slow and it takes a couple of calls to get any action.
Insurer: Pets Best
By: Maggie
Great customer service and easy to make claims
Great customer service and easy to make claims
Insurer: Nationwide
By: Stephen
Quick Claims Processing
I appreciate Nationwide's quick claims processing. My dog was recently diagnosed as being diabetic. I had $800 outstanding in claims by the time she was diagnosed. Nationwide processed those claims in two days freeing up money so I could buy insulin and syringes.
Insurer: Nationwide
By: Christine
This is THE BEST pet insurance company!
I have had other insurance companies in the past, and Figo beats them all paws down! You file your claim on the Figo app which basically does all the work for you ( it maybe takes 5 minutes) and sometimes receive the reimbursement that same day! If they need extra info/ records, they let you know via email that they are asking someone for those so you don’t have to wonder what is going on! Figo also pays exactly what they say they will, no hidden ‘ oh we don’t cover that’ statements after the fact. When you need them, they are right there! Thankyou for your integrity Figo!
Insurer: Figo
By: Jo
Peace of Mind
Nationwide has been great to work with, easy and the coverage is comprehensive.
Insurer: Nationwide
By: Nicole
Timely Service
We have been Trupanion clients for over 9 years. We continue to be so impressed with customer service , ease of doing claims online, speed of service and overall excellent support for us and our dog Brooke. Thanks!
Insurer: Trupanion
By: Rosina
Fast and easy. All as expected.
Very happy with the service.
Insurer: Nationwide
By: Stanley