Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,026 total
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Procedure Not Covered
To whom it might concern, Recently I sent in a claim in for my dog to be spayed and it was denied. In your advertisement on the website it says it will be covered of which this is false advertising . My prior two dogs had a different policy. Both are deceased and when I called to cover my new pet I was told this policy covered that was in the prior coverage. No explanation on the difference of the new one. I find this disingenuous and should not have been sold a policy I am unhappy with. Thank you.
Insurer: Nationwide
By: Carol
Prompt and quality service.
Great service with good people helping you through the process. I gave 9/10 for claim rating because the electronic claim submission didn't work for me for last few claims. I had to email the claims rather then using electronic submission. During a phone call to Nation wide, I found that this system is fairly new. The claim process was prompt once the email was received by them. I would 100% recommend Nation-wide..
Insurer: Nationwide
By: RAJPREET
Satisfied Customer
Healthy Paws has been wonderful during my dogs recent health issues, which included surgery for bladder stones. Claims have been processed promptly and checks have been sent out quickly. I have found Healthy Paws service to be efficient, prompt and caring. I have highly recommended Healthy Paws to friends and family based on my positive experience.
Insurer: Healthy Paws
By: Donna
Wonderful service. Easy to file claims
Easy to make claims. Customer service is excellent Fast processing claims
Insurer: Nationwide
By: Linda
So glad I chose Nationwide again.
I have had to make few claims recently. Nationwide is there for me. I upgraded to my current policy covering both well visits and sick ones. I have shared to just about anyone who will listen how pleased I have been.
Insurer: Nationwide
By: Debra
Nationwide is on Milo’s side.
I am so glad that Nationwide has been there for our expenses with Milo. He has a tendency to get ear infections and has allergies. The premium is covered just by the return we get on his medications. Fast easy claim processing and we receive the money quickly into our account. Staff is very knowledgeable and pleasant.
Insurer: Nationwide
By: Hope
So happy to have coverage.
Great service. Prompt clain processing.
Insurer: Nationwide
By: Joan
Slow response on claims and not covering meds without an exact diagnosis
Would not cover meds (gabapentin) because there was no diagnosis. The diagnosis was a visit to the vet who examined the dog and found that there may be nerve damage but could not confirm without MRI and to wait to see if lameness subsided before proceeding. That, to me, is a diagnosis. Also, we do not get responses to our claims for months. I would change insurance companies but am now stuck with Pets Best because this will be a preexisting condition if I choose another insurance company.
Insurer: Pets Best
By: Judi
Bo Appreciation
Very much appreciate the helpful part Nationwide played in Bo's injury and time of need.
Insurer: Nationwide
By: Jesse