Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,026 total
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They are there when I need them
If I do have questions, the staff is friendly and knowledgeable.
Insurer: Nationwide
By: Elzaree
Great insurance!
I am so pleased with my pet insurance and the ease of the claims process. It is all explained very well and it's great to be reimbursed with the right documentation. Thanks Pets Best!
Insurer: Pets Best
By: Erica
Easy
Great response time and easy to submit
Insurer: Pets Best
By: Samuel
I hate to have to write this review
I have been with Healthy Paws since 2011, they have always been absolutely great and it makes me sick to have to write this. They have covered three of my beloved dogs who have passed, they were always gracious, easy to contact, paid exactly what they said they would, and even sent me sympathy cards personally signed by staff when my first two dogs passed. Their rates have always been affordable, too, until now. My rates for two young dogs, who have never had a claim in the time I've had them, are going up by over $50. When I wrote to them about it they sent back an email that they have clearly been sending to others referring to my dog, "Taco". I have never in my life had a dog named "Taco'. And when my beloved girl passed last December, they didn't bother to send a card. As their rates have skyrocketed, their customer service has bottomed out. It is truly a loss for pet owners and it's shameful. Shame on you, Rob Jackson (their CEO) for allowing this to happen. I'm in the process of switching my dog's insurance to another company.
Insurer: Healthy Paws
By: CLK
Excellent insurance
This insurance has been the best thing I have done for my dog.The ease of getting things done is excellent.
Insurer: Nationwide
By: Punam
Easy Peasy!
I've had 3 dogs with policies from other insurance companies, but I've found Pets Best to be the easiest to deal with, fairest in processing claims and very fairly priced!
Insurer: Pets Best
By: Frank
Good policy
Served purpose when needed. Making claims was simple enough and response was adequate, they informed of delay and settled claim. Would use again
Insurer: Pets Best
By: Darrell
Straightforward
I did not have to call with questions throughout the process.
Insurer: Pets Best
By: Luz
Satisfied
Other than the time delay in completing my claim, as I was notified by email that the delays were due to high volume in claims, I was satisfied with the experience.
Insurer: Pets Best
By: Sarah
Can’t thank Nationwide Pet enough!
It brings tears to my eyes each time Nationwide helps me with the medical costs for my pets. They are my guardian angels! Words really can’t express my appreciation. We love Nationwide Pet! Thank you so much.
Insurer: Nationwide
By: Gina