Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,026 total
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I have had a great experience with Nationwide. First time ever having pet insurance
Thanks for the great customer service and quick processing of claims.
Insurer: Nationwide
By: Rachael
Rudy
Nationwide has been great to work with and I would highly recommend them to any pet owner!
Insurer: Nationwide
By: G
excellent service I believe anyone with a dog should have this insurance!
Thank God for this pet insurance it helped us so much!!! And the customer service reps are just amazing and so helpful and so nice.
Insurer: ASPCA
By: teri
You are the very best
We have had your wellness plan now for 3 years and are very pleased with it you all are very courteous if we have to call in and also are very fast with claims we would recommend you to everyone thanks again for taking such great care of our little dog Lobita
Insurer: Nationwide
By: Dwight
Excellent Service provided
Easy claim submission, fast turn around, excellent customer !
Insurer: Nationwide
By: Amy
Great coverage
This was the first time I had to put in a claim for a sick visit. Previously, it was the yearly check-up. The whole process was so easy from putting in the claim to receiving the money. I'm so glad that I have this for Einstein and Bridget, Newfoundland.
Insurer: Nationwide
By: Pamela
Nationwide is very easy to work with
Easy to work with, quick response
Insurer: Nationwide
By: Michelle
Pleasantly surprised
After years of having (and not using) pet insurance, I wasn't sure it was worth the cost. Now that our dog is facing some health issues, I'm so glad we have it and impressed by how easily and quickly we have been reimbursed.
Insurer: Nationwide
By: Keri
Headache-less
The only feature I would like to see added is viewing claim history submissions (such as comments, attachments, etc...), otherwise, customer service is fast, knowledgeable, seemingly organized, and noticeably caring towards me and my pet. The VitusVet app is so great and makes submitting claims SO easy, it takes me less than a minute no exaggeration. The beat part is that claims are processed quickly and reimbursement is deposited efficiently.
Insurer: Nationwide
By: Tash
We took this health insurance out 7 years ago when Tucker was a puppy. It is fabulous insurance and well worth the price.
This insurance has been wonderful. It is easy to submit claims and they send checks immediately to us if claim is in order. If we got another dog, we would certainly use this insurance again. It is a pleasure dealing with these people and they are very accommodating and knowledgeable.
Insurer: Nationwide
By: Mary