Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,026 total
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Great service!
ASPCA pet insurance has awesome customer service. The claim process was painless and quick!
Insurer: ASPCA
By: Brandon
outstanding and responsible service
I have 3 cats, 2 insured with ASPCA and one with another insurance provider. ASPCA is head and shoulders above my other insurance company. ASPCA is responsive, the claims are easy to file,ASPCA keeps me informed every step of the way, and goes out of its way to make sure I understand what is being covered and why. I would have all 3 cats on ASPCA but the third cat was diagnosed with a heart condition while on the other insurance and so I could not switch to ASPCA for his coverage (preexisting condition).
Insurer: ASPCA
By: Sayre
Suggest allowing people to make changes to policy online
Hi, I like Nationwide Pet Insurance. I haven't really had any problems. The only thing I would suggest is to allow people to make changes to their plans online. Calling in to make changes is a pain. Thank you, Senta
Insurer: Nationwide
By: Senta
Insurance claims are processed fast!
It's been so easy to use their app, which is linked to VitusVet, to submit claims. And, the claims are received and processed quickly! Love this! Thanks for making it so easy!
Insurer: Nationwide
By: George
Healthy Paws Is OUTSTANDING!
Our dog Millie presented with a few symptoms that seemed unrelated but turned out to be allergies. She had several visits to the vet and extensive testing, which was quite expensive. She is now receiving immunotherapy in hopes of reducing her reaction to trees, grass, etc. Healthy Paws is outstanding! We've always insured our pets and Healthy Paws has the simplest claims process by far as well as the fastest claim turnaround time. It is also the least expensive when compared to Trupanion and other pet insurance companies. I highly recommend Healthy Paws
Insurer: Healthy Paws
By: Cheryl
Fast and easy!
Using Nationwide Pet Insurance could not be easier to use. We submit our claims online and are quickly acknowledged via email. If there has been something missing in a claim we are told quickly. Reimbursement is fast and straight to our checking account.
Insurer: Nationwide
By: Michelle
Surgery to remove possible tumors
Could not be happier with our coverage. We have had it for over nine years and have always experienced prompt and fair service.
Insurer: Nationwide
By: Ned
Very efficient and caring in all respects when handling claims and customers.
ASPCA has been with us since we got our Frenchies, and have helped with making treatment decisions when there was time to consider options. When there was no time, coverage was a comfort in the expense that was being paid.
Insurer: ASPCA
By: Leane
Very happy I have Nationwide Pet Insurance
I had a few issues with my earlier policy but all has been resolved in complete fairness. Im very satisfied my coverage & will renew my policy with Nationwide when its due.
Insurer: Nationwide
By: Rose
We are lucky to be part of the Nationwide family.
Nationwide Pet Insurance to date has been great to work with. They are thorough, timely and professionally effective and caring. More importantly, they truly seem to care about our 17 month old Shiloh Shepherd, Jake Silver.
Insurer: Nationwide
By: Ben