Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,026 total
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Very easy and efficient
Quick to respond and receive money back. Easy to submit claim. Have had no issues with anything I've submitted so far.
Insurer: Nationwide
By: Tyler
Our Kobe is well on his way to health due to such expedient scheduling and getting him on antibiotics timely.
Excellent ease in submitting claims and very timely reimbursements. Kobe is happy and healthy thanks to the courteous and timeliness of the staff scheduling his appointments.
Insurer: Nationwide
By: Belinda
Great Coverage!
Nationwide pet insurance, covers pets, like human insurance covers people. Wellness! That allows us to be proactive in meeting the health needs of our pet, Murray. I learned about Nationwide pet insurance, through a Boxer Facebook page I follow, I now follow . I have used their 24/7 chat with a vet and that saved us a trip to the ER Vet. They followed up after that event. Great customer service, and availability.
Insurer: Nationwide
By: Susan
This insurance is the best
The best insurance and your customer service is the best, very helpful
Insurer: Nationwide
By: Catherine
Awesome insurance
My dog has a CCL issue with both knees and Nationwide has been wonderful with being there and helping us financially afford to give our fur baby, Gus, the best car. Thank you so much 💕
Insurer: Nationwide
By: Karen
Dependable
It's our first time to use the insurance benefits of Nationwide Pet Insurance. We don't know how it can really help us on our dog's expenses. So far we are really surprised on how they respond in a timely manner. It made us feel we have the support we need in taking care of our dog in his illness to recovery.
Insurer: Nationwide
By: Lilibeth
Nationwide IS on my side!
Nationwide has been so great in handling claims. I am very pleased all the way around!
Insurer: Nationwide
By: Sheri
Errenous diagnosis put on my claims??
I have no complaints except it seems they are putting a diagnosis on my claims that my dog has not been diagnosed with actually she was tested for kennel cough and it was negative. I don't know why Nationwide put kennel cough on my claim and said they cant pay anymore for diagnosis. The vets can't figure out why she is still coughing we are still in the testing and figuring out stage..
Insurer: Nationwide
By: Shannon
Nationwide has been prompt, fair and lived up to the contract.
Nationwide has been prompt,fair and lived up to the contract. Website allows accurate status of claims submitted and is east to use.
Insurer: Nationwide
By: ROBERT
Good but would appreciate answers to questions
I would appreciate an answer to my email I sent more than a week ago and, I sent via submitmyclaim….if there is another way to send emails for answers, please email me and let me know but again, I need an answer to my questions please stevewainstock@comcast.net
-------- Forwarded Message --------
Subject: Fwd: Winnie Wainstock C-1639734
Date: Sat, 2 Nov 2019 08:08:09 -0400
From: Steve Wainstock
Insurer: Nationwide
By: Steve