Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,026 total
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The Most Wonderful People in the world to work with!
Thank you for being such a wonderful organization! It is always a pleasure talking with everyone! We love the fact that everyone is so caring and always shows concern for our cat, Olivia. You have all made the process so simple and quick to work with a claim and everyone is incredibly caring and professional! Thank you for helping us keep our kitty happy and healthy!! You guys rock!!!!
Insurer: ASPCA
By: Todd
Thank Goodness for Nationwide!
We have a boxer, Clover, that we adopted after a few months of fostering. Clover was born deaf and struggled as she was dumped at a shelter at only 4 lbs. A shelter worker saw her and contacted a rescue group who contacted us and from that moment Clover became family. My son who was going to school to be a veterinarian indicated the Boxer breed has hereditary aliments. So we got her on Nationwide immediately. From 2 ACL knee repairs, numerous belly issues, cancer removal and water therapy not to mention her routine care, Nationwide has covered us all the way. All the vet visits and second opinions, no matter where we went she was covered. It has been such a relief to not worry and be able to give Clover whatever care she needs. Thank you for being there for us and for our Clover.
Insurer: Nationwide
By: Shelly
Excellent experience during a difficult time.
The Nationwide team was very helpful, concerned and compassionate with all of my claim questions.
Insurer: Nationwide
By: Lynn
Nationwide IS on my side
I have had to make several claims over 4 years with Lucky. I have received the best service i could ever expect from a company. Never a problem with a claim.
Insurer: Nationwide
By: Juanita
Excellent pet insurance and all staff members were very helpful
Very happy , Star is doing excellent! Thank you for being very helpful with our questions and the prompt manner in filing my claim and sending the refund check .
Insurer: Nationwide
By: Gwen
Always great
I have always had great service from Nationwide. They are very responsive and quick to reimburse. I would highly recommend them. Thank you Nationwide.
Insurer: Nationwide
By: Julie
So thankful for Nationwide!
I have two historically healthy dogs, who have run into a series of health issues in the past six months or so. I would be lost without Nationwide. The claim process is so easy, and I never feel like they are trying to 'get out of' paying for things. The response times are excellent, and I feel truly grateful to have policies with them!
Insurer: Nationwide
By: Mickayla
My experiences with Nationwide have been great. Polite, professional and friendly customer service. Thank you!
Excellent experiences with Nationwide . The only reason 10 stars weren't given is because of a bit of back and forth over providing prior medical history documents, which was partly a misunderstanding on my part, but I think the communication from Nationwide in its letters requesting the documentation could have been a little more clear. Anyway, very pleased overall.
Insurer: Nationwide
By: Julie
Wondering if it’s worth it
I recently went through a months-long process of getting reimbursed for my dog’s treatment and I still don’t understand why it got so complicated. Nationwide requested the last year of medical records for my dog, and when I submitted the records as instructed they opened a new claim as if I was requesting benefits for those visits. In the end I had several claims denied due to insufficient information, meanwhile I had provided all documents available to me and Nationwide claimed they had tried to reach out to my vet for more info without success. When I asked my vet’s office they said they had not been contacted, but contacted Nationwide themselves and were able to help me get the whole thing sorted out. However, as a result I believe Nationwide added additional preexisting conditions for my dog which I believe were a mistake, and now I have to put time and effort into sorting that out. I have been very frustrated with my Nationwide pet insurance experience so far.
Insurer: Nationwide
By: Derek
So fortunate to have found nationwide pet insurance
I've never had a pet before and I had NO idea how $ it was. Nationwide is the only way I am able to keep him- I could not afford 100% of vet visits out of pocket. I am also so thankful for a SUPER easy claim process, and (so far) helpful customer service), AND that it's payroll deductible. AND helps cover WELLNESS costs!
Insurer: Nationwide
By: Ashley