Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,026 total
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Great Service. Could you please send a blank claims form like you use to. I don't have any.
Great service everytime. Have used your service for many of my dog.
Insurer: Nationwide
By: Martha
Pets Best is the BEST!
I have multiple policies & claims so unsure which one this feedback is referring. That being said, the claims processing process is easy, rapid & when there are questions that may result in an appeal process, once again, the claims department is outstanding. I only hope that with rapid growth, Pets Bests claims processing is able to keep up and continue their absolutely stellar service. I'm a happy Pets Best customer likely one of the first when Pets Best started doing business in NV!
Insurer: Pets Best
By: Robyn
Jacksons tail
Jackson is doing much better, his tail is healing, the vet will be xraying it one last time tomorrow to be sure its healed. So far it's looking great and we appreciate the prompt insurance reimbursement. As does Jackson because he knows he gets a treat! Thank you!
Insurer: Nationwide
By: Joshua
Dawn
Sadie has been insured since we got her as a puppy and I have been more than happy with the insurance, customer service and the concern shown for Sadie’s well-being. I often joke that she has better insurance and service than my husband and I. I have and will continue to recommend Nationwide to other pet owners. Thank you for the awesome service!
Insurer: Nationwide
By: Anderson
Very Happy I Have Nationwide Pet Insurance
The plan I have w/ Nationwide is a bit pricey, but I am happy I have it. It is the only plan I found that includes wellness care. I have the Vitus Vet app on my phone & I can submit claims right through that- very easy! A day or 2 later I receive an e-mail from Nationwide, indicating that they received the claim. So I am always informed & can check the status on line. My dog is turning 5 soon, so who knows what care he will need down the road.
Insurer: Nationwide
By: Judy
This is our first claim and everything went fine
Everything was handled professionally and was processed promptly.
Insurer: Nationwide
By: Robert
Thank You
Thank you for providing us with such an easy and swift experience when it came to Paddington's last visit. We have renewed our policy for 2020 because of it! Thanks!
Insurer: Nationwide
By: Ultima
Best insurance a pet owner could have!!!
I own 2 small dogs and all i can say is this insurance really saved us I tell everyone about ASPCA the customer service reps are just amazing and so nice and make you feel at ease when you have a question!!! Please take my word this company is a perfect 10.
Insurer: ASPCA
By: teri
Reliable, prompt and caring!
Nationwide and their associates have been more than helpful, caring and kind whenever I've contacted them for help with my dog. Their staff happily assists me in filing claims, contacting the telephone vet, and numerous other issues. I have never once come to regret purchasing my pet's insurance through Nationwide.
Insurer: Nationwide
By: Sandra
The Absolute Best
I did a lot of research on pet insurance brands and settled on Healthy Paws for my two aging dogs. And, my expectations have been surpassed time and time again! Not only is there always a lovely person on the line to talk to (one even cried with me as I expressed my fears about losing my beloved dog) but their coverage actually extended my dog's life! Time and time again, they have removed really hard decisions for us and given us the space to know we tried everything we could to make his end of life better. As someone very active in the dog rescue community, I sing their praises to everyone I come in contact with. I will be forever grateful for their support, their kindness, and the extra time they gave us with our darling family member.
Insurer: Healthy Paws
By: Aimie