Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,026 total
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Great service! Thank you!
Love Nationwide pet insurance. It's easy to file a claim, and claim review/payments are completed within a very reasonable amount of time. Even though I'm sure the "Checking on Gus" emails are automated, I love getting them.
Insurer: Nationwide
By: Melissa
They came through when we need them the most...
If you're looking for fast claims processing insurance company, I'm sure there are other insurers out there that can process claims quicker. But...if you're like me, and you want a fair and honest insurer that stands behind their promises, I recommend that you consider Pet's Best as a top contender. I have a ~ 1.5 year old Great Pyrenees mix that was adopted back in April 2019. With the exception of a few minor issues, he was healthy and growing. Unfortunately he was recently diagnosed with a patella luxation (floating knee cap) injury and may need surgery. Clearly I wanted to get a few credible opinions, but along the way, he needed meds, x-rays, etc. Pet's Best did need to get additional details from my vet ahead of processing the claim. Yes...it did take longer than I would have liked, but in the end, they covered the majority of his bills. As a new member, I have to say that even in follow-up with them, they have been courteous and informative. But most important, they care about their customers and it shows. I would recommend them seriously...
Insurer: Pets Best
By: Randy
excellent
Tinker Belle is doing real well with being diagnosed with chronic pancreatitis . She is on the Royal Canin dog food which is scripted. She must be on a low fat diet and only a treat or two in the scripted Royal Canin or Hills Science. I am pleased that she has progressed so well in the little over two months she has had this problem. Your Company has been the best. I appreciate all your concern for her. Nancy
Insurer: Nationwide
By: Nancy
Thank you!
Nationwide was so helpful and fast when I submitted my claim. No hassle! I’m glad they were there when I needed them for my sick kitty and unexpected vet visits!
Insurer: Nationwide
By: Jenny
VPI, now Nationwide, has always been there for me and Midnight.
I have had multiple pets insured by VPI, now Nationwide, and have always been very satisfied with your service.
Insurer: Nationwide
By: Terri
Five stars
The claims process was very quick and easy. My cat was brought in for an annual exam and shots. Pets Best explained all that was covered or not covered and why. I have been a customer for well over a decade and have been very pleased with them. I have referred a couple people to them who also signed up with their pets. I give Pets Best 5*s all the way. Thank you
Insurer: Pets Best
By: Gerald
Happy with policy & service
Great insurance - you can select the type of policy you wish to purchase as well as related deductibles and co-pays. Wish I could do this with my insurance. Plus claims submission and settlement are a breeze. Great Service! Thank you once again.
Insurer: Pets Best
By: Michelle
Easy to understand
I submitted a receipt that had a few things I knew wouldn't be covered, but couldn't remove from the invoice. Pets Best sent two emails back, one with the parts of my claim that were approved and one for the parts of the vet visit that were not. It made it very easy to understand
Insurer: Pets Best
By: Alexandra
Sickness is better with Insurance
We have an English Bulldog, they are know for having a lot of health issues, but our baby is great. Every time we take him to the vet they give us the documentation we need and we always send it to the insurance and they reply really fast, if not they always notify us via email why is the delay. We really like it!
Insurer: Pets Best
By: Estefania
Our vet tech asked about Pets Best...
We told him that we're more than satisfied with Pets Best. Claims are easy to submit and descriptions of payments are thoroughly explained, not to mention, paid quickly. We highly recommend Pets Best!!
Insurer: Pets Best
By: Karen