Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Excellent pet insurance
Excellent and quick service with claims
Insurer: Nationwide
By: Randolph
I love nationwide pet insurance!
Nationwide Pet Insurance makes filing a claim very easy. I love the pre-filled forms and claim reimbursements through direct deposits. The turn time is quick. I would recommend nationwide pet insurance to all my family and friends. Actually, I currently do!
Insurer: Nationwide
By: Bory
exceptional
Question one claim: claim was sent in after caring for Miko. Miko is a combat rated, mobility service dog from wounds during the Vietnam war. I often go back to Vietnam and this past trip she went to Petsmart for 3 1/2 week stay. Upon returning, she had lost close to 4 lbs. She seemed weak and I was told she stayed indoors, small area, and never saw the sun for that whole stay. Upon returning home the, the next day she was not eating and vomiting. Rushed to the vet, they gave her fluids to help her and did a full x ray and physical to make sure she did not have something internally. She was put on anti biotics and it took several visits to bring her back to somewhat of a normal condition. They, at the boarder, stated they never took her outside to exercise. Siberians need daily exercise. I will never return her there again. I am not sure what else they were feeding her, but to loose close to 4 pounds?, plus no outdoor exercise? Then, weeks later i entered the VA hospital here in Boise for blood testing related to cancer from Agent orange. Miko went to another boarder for the day. Upon picking her up that evening, the owner came out and said Miko was being attacked by aggressive males and she was separated. Exactly 5 days later, Miko showed blood on the side of her neck, took her immediately to Broadway vet, they found puss and blood from a neck bite. She again went on antibiotics. She is recovering now after 4 weeks. There is a big problem here in Boise , Idaho with these type of boarding facilities. It is not a problem with Miko. These are not pre-existing conditions that these claims are being sent in for. The Broadway vet is addressing this claim by stating in writing the problem for $575.22 claim and will be sending in. I hope it is resolved. If it cannot be resolved, I will drop my insurance and find another one to work with and again fully insure Miko. Miko is a victim of poor boarding management here.
Insurer: Nationwide
By: steven
Love Nationwide Pet Insurance
i tell all my friends about nationwide and recommend to all of them.
Insurer: Nationwide
By: Donna
Easiest, Most-Comprehensive Insurer!!!
After having terrible experiences with two of the other top names in the pet insurance industry, I LOVE LOVE LOVE Nationwide! The ease of use, ability for my veterinarian to file my claims or use the handy mobile App is great. The claims process from beginning to end is easy, clearly explained, and quick. All customer service experiences have been stellar!
Insurer: Nationwide
By: Colleen
Absolutely wonderful!
I absolutely love Healthy Paws! My dog Scout was diagnosed with Epilepsy when she was about 2 years old, she's had to take two medications every month ever since. That along with normal scrapes she gets into means her vet bills can get really high. I am so glad I took a friends advise and picked a health insurance policy for Scout when she was a puppy because it has helped tremendously. They are quick to process claims and are detailed in what they coved. The re-imbursement hits my bank account in a few days, it really provides ease of mind.
Insurer: Healthy Paws
By: Maria
They cover what they say
Care for Elsa has been exceptional after I met my deductible Trupanion was my previous insured and they told me nationwide was horrible it is not been horrible for me
Insurer: Nationwide
By: Kathy
Great service
Great service and easy to use.
Insurer: Nationwide
By: Kelly
Peace of minds worth every penny
This policy has offered such a peace of mind when handling wellness and sick visits. The reimbursement process is quick and easy, and so far we haven’t run into any issues. We think so highly of it, we actually just got our cat her own policy!
Insurer: Nationwide
By: Hanna
A breathe of fresh air.
I am very happy I was recommended to Healthy Paws Pet Insurance from my supervisor at work. He said they are a godsend and after getting insured and then finally having to use the insurance, yes, I can see why Healthy Paws Pet Insurance is an angel in disguise. What happened: My 2 year old German Shepherd chipped her tooth while playing (it was totally mine fault how she chipped her tooth). I called up Healthy Paws Pet Insurance and they were VERY helpful, friendly, and understanding. I ended up getting a root canal for my baby girl and after filing the claim, which was SUPER easy, I received my payout and I honestly cannot believe how painless it was. Well, painless for me. I am sure my puppy (she will always be my baby puppy furever!) appreciated getting her tooth fixed. She had to wait about a month and a half before she had her surgery. Although she did not exhibit any discomfort, I was getting concerned if she felt any pain. Nonetheless, what a breathe of fresh air. No more stinky dog breath as she is able to brush her teeth again!! Healthy Paws Pet Insurance, we love you lots!
Insurer: Healthy Paws
By: Farm