Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,026 total
Other Categories
Great company to work with
I have been with Nationwide for almost 2 years now and it's always been a great experience. Claims process is easy and straight forward. Glad to work with them. Charlie
Insurer: Nationwide
By: CHARLIE
Thank You Healthy Paws!
I have had a wonderful experience with Healthy Paws. My 1.5 year old Pomeranian mix has had severe gastrointestinal issues over the last several months. Luckily, we have had Healthy Paws since he was 3 months old. They covered all of the tests, blood work, and medications he needed during this time. It allowed us to access the care he needed that would otherwise be unaffordable. The only thing not covered is the exam fee. The turn around from when I submit a claim to receive a check in the mail is extremely expedient. I am very happy we chose Happy Paws!
Insurer: Healthy Paws
By: Sarah
I'm relieved to have Nationwide for my fur baby -
I'm so happy that I have Nationwide pet insurance for Charlie. I never hesitate to take him to the vet when I feel it's necessary.
Insurer: Nationwide
By: Barbara
Couldn't Have Been Better... Or Easier.
As soon as I learned that our young Labradoodle needed surgery on both rear knees, and that the condition was probably genetically based, I called Healthy Paws to ask about coverage. Within seconds, I was assured that, once they could verify that I insured her prior to any signs of the condition, the costs would be reimbursable. The rep also suggested it would be easier for me to have the vet's office submit the claim. From that moment on, I can only wish that human insurance companies could be as easy to deal with. I was kept informed via email, and received a check within 10 days. I submitted my own claim for a follow-up visit for prescription meds and it was approved the next day. There is no question but that I'll continue her coverage for the foreseeable future.
Insurer: Healthy Paws
By: Rick
Good response. Vet failure to include diagnosis on record created only minor issue. Not Insurer fault.
Good response. Vet failure to include diagnosis on record created only minor issue. Not Insurer fault.
Insurer: Nationwide
By: Randall
Great to have it
Very easy to file a claim and fast processing to get reimbursement. Easy way to find explanation of coverage and user friendly app.
Insurer: Nationwide
By: David
Awesome and FAST
Amazing communication, great coverage, and easy to file a claim! Such a blessing for my older dog and Veterinary costs reimbursement!
Insurer: Embrace
By: Angela
Quick response for my Spaish Water Dogg
Thanks for quick response
Insurer: Nationwide
By: George
Hard Times Made a Little Easier
Our 2-year old Frenchie, Chloe, was treated for a bad UTI on a Monday and was responding well to treatment, then woke up blind on Friday. A trip to the emergency vet, a MRI and tests of blood and brain fluid ruled out some causes, leaving us with only other terrible remaining outcomes - all forms of encephalitis. After an overnight stay at the hospital and an IV chemo treatment, Chloe got vision back in one eye. Now she's taking steroids and we're enjoying each day that she gives us - happy, playful and pain free. Our vet submitted a claim for the UTI diagnosis and treatment and the emergency vet completed one claim for all of the hospital care. Embrace handled everything with no drama for me...we've had enough drama already. Chloe is my 3rd dog with Embrace health insurance and I'm fortunate that she's the 1st to need more than a Wellness Rewards reimbursement.
Insurer: Embrace
By: David
So grateful to have this insurance!
Insurance covered a good portion of my costs when my cat was injured! Very happy I took out this coverage several years ago. My kitty got the best care and is almost recovered. Their reps were kind and helpful during a scary time!
Insurer: Trupanion Canada
By: Cathy