Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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excellent coverage
I am extremely pleased with the pet insurance. Sophie has been sick quite a few times this year and if I didn't have the insurance it would be very costly. my claims get submitted and processes fast and when I had to call and talk to someone they have always been very pleasant. I highly recommend this company to all of my friends with four babies.
Insurer: Nationwide
By: tracey
Peace of mind Insurance.
Healthy Paws was suggested at my work initially. We were not familiar with pet insurance never searched for one. We signed up and started using it. In the second year our dog needed major leg surgery that cost over $ 4.000. Having insurance made it so much easier, we were able to concentrate on the well being of our dog without stressing about the cost. They even covered hydrotherapy after surgery. There were years when we paid more in insurance premiums then what we used but there were also years where they paid us way more then we paid. A monthly premium gives us the peace of mind that we do not compromise about our dog's healthcare because of the cost. Healthy paws customer service is 5 star, they even checked with us how our dog was doing after surgery. Payments are quick and always hassle free. We did not try another insurance because we have a good experience with our current one.
Insurer: Healthy Paws
By: Mircea
My large claim was processed very fast!
I submitted a large claim for my cat Shadow and it was processed very quickly! Customer service was very helpful and followed up with me after the claim. I would highly recommend ASPCA!
Insurer: ASPCA
By: Melissa
Prompt and efficient
Good communication and explanation and prompt service
Insurer: Nationwide
By: Ken
Because of healthy paws I could save my cat.
The thought that I would need to euthanize my 1yo cat because of money was awful. Thanks for Health Paws and their amazing support and quick response I could get my claim pre-approved and proceed with the vet care. My cat had a urinary blockage that couldn’t follow a regular route of treatment and needed surgery and I can’t thank Health Paws enough for helping me in a such difficult moment.
Insurer: Healthy Paws
By: Bruna
One less thing to worry about
Our dog Gracie was in the hospital for over two days while the doctors tried to figure out what was wrong. Healthy Paws helped take care of Gracie's medical bills promptly and were very responsive when we had questions. It was one less thing for us to worry about which confirmed for us that we had made the right decision choosing insurance for our sweet girl who is now doing much better after many tests to determine the issue.
Insurer: Healthy Paws
By: MaryAnn
I couldn't ask for a better pet insurance company for our family
Nationwide is hands down the best pet insurance company there is. We have used others in the past that didn't cover nearly as much and the claims process was not easy to navigate. Nationwide has helped us on so many levels weather it was putting enduring the long 9 month process of chemotherapy for our boxer with lymphoma or our now current issue with our rottweiler that has had a spinal stroke and can not walk. Our claims are generally processed within a weeks times which is huge when the emergency bills totaled over $6500.00 and when is all said and done out out of pocket cost was about $700.00 it takes such a huge weight off to know that you have that support financially when your baby gets sick and you can just focus on what really matters, getting your pup better. The customer service is top notch and they are great answering any questions you may have and are available every step of the way. Only company i would use for all our veterinary insurance needs. thank you nationwide you have literally been a life saver twice in our home. Sincerely The Dome Family.
Insurer: Nationwide
By: Ryan
They are very helpful in insuring that my dog stays healthy!
I love how helpful they are insuring that my dog stays heathy and with us for years to come!
Insurer: Nationwide
By: Kim
Displeased
I disagree with your findings of pre existing conditions. I pay good money for insurance for both of my dogs and spend lots of money on vet each year. I am not pleased to learn Nationwide took 30 days to them tell me there is pre existing conditions to get out of paying a claim. Nationwide is NOT on my side as your slogan states otherwise. Your customer service reps are not compassionate either. I am thinking of changing pet insurance companies.
Insurer: Nationwide
By: Christopher
Quick and Easy
This was truly a painless process. The claim form was very easy to fill out and submit. The processing time was far less than expected.
Insurer: Nationwide
By: Maggie