Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,026 total
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Took weeks, paid incorrectly, no answer to follow up to correct
I submitted a claim that took weeks to review. The final outcome was that the claim was approved, but the charges were calculated incorrectly and I am owed additional money. I sent multiple emails will no answer or correction to my payment. I pay on time every month and expect to at least have decent turn around time on claim review and accurate claim payouts. I’m still appalled that no one from the service team has reached out about the incorrect payment despite multiple business days since my multiple follow up emails.
Insurer: Trupanion
By: Emily
Quick easy reimbursment through my Vet
I like that my vet can file the claim directly for me and the reimbursement was fair and quick
Insurer: Nationwide
By: Brian
Effortless and easy
My dog has had some gi issues over the past couple of years and healthy paws has been amazing. Its as easy and effortless as taking a picture of your invoice and uploading it on to the app. Claims are processed pretty fast and I've been pretty happy with them so far.
Insurer: Healthy Paws
By: Kathy
Nationwide Is a Great Choice
We've had Nationwide for three years. Claims are paid quickly and deposited directly to our checking account. Policies are easy to read and understand, and customer service has always been helpful. The only reason we rated 9 overall was that they changed their plan pricing this past year making their wellness plan no longer cost effective. Their major medical plan was still a good compromise for us cost-wise though. Would (and have) recommended Nationwide to others looking for pet insurance.
Insurer: Nationwide
By: Stephanie
wonderful insurance company to work with
Everyone is so nice when you call! They mail out the refunds in a timely fashion. They ask questions and care about your pet. So far been very happy with this insurance company.
Insurer: Nationwide
By: Tracy
Great pet insurance
Having Nationwide pet insurance on my dog has saved me money and given me a peace of mind on his wellness and unexpected vet care. Filing a claim is easy. Downside: online website is not user friendly and did not like the policy number changed upon renewal.
Insurer: Nationwide
By: Linda
Nationwide is always available to help with your claim needs
Working with Nationwide has been so easy. I was skeptical about getting pet insurance for my dog, because I have friends who kept telling me it was a scam. But if you read all the fine print and understand their pre-existing condition clause, then there are no surprises. My very first claim for my dog’s IVDD was approved within a month. Throughout the process, I was able to check the status of my claim online, and there was always a customer service representative willing to answer my questions and give me updates on what information they needed from me. I also received regular updates in the mail so I was never out of the loop. I know Nationwide is on my dog’s side. :)
Insurer: Nationwide
By: Zayda
Nation wide has been fast with claims when my puppy needed emergency care.
I have been so happy with being able to send you my puppies bills along with the form you provide. You do all the work with figuring out deductibles, etc. Thanks
Insurer: Nationwide
By: Barbie
Called three times and didn’t get a return call
I wanted to ask questions. Called three times. No one picked up. Got the message they have heavy call volume and would I like a return call. Left number on automatic system. Never got a call.
Insurer: Healthy Paws
By: S
Have not been disappointed
We are coming on the year since our pup was diagnosed with doggy version of Addison's disease. While this already not a common disease for pups, it's especially rare in chihuahua mixed breeds (dachshund is her suspected side breed). Now, she's on medications for the rest of her life. Pets Best was my insurance choice based on the vet techs recommendation, and I have not been disappointed with any of the services thru the years since we first rescued her. And now my Vet tells us he has a story to share with other doctors at conventions and meet-ups about the rare "unicorn" pup patient of his! :)
Insurer: Pets Best
By: Debra