Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,026 total
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Stress Free
Nationwide is great with providing care for your pet and taking away the added stress of vet bills. The vet hotline is amazing as well with caring and supportive vets and I appreciate the follow up to ensure my pup is receiving and is in the best care.
Insurer: Nationwide
By: Bilicia
Pet Insurance
Been very happy with our experience and the ease of submitting claims Response time is awesome as most claims are reimbursed within 10 days. Much quicker than my own insurance!!
Insurer: Nationwide
By: Jodi
Amazing Service
I have been extremely happy with Nationwide. They have delivered on their promises with utmost expedience. I am constantly praising the company and recommend them to other pet owners.
Insurer: Nationwide
By: Danny
Pretty good
I can't do claims myself without some problem arising. Claims must be done by the veterinary office here because of the need for diagnostic codes. Recently, renewal of policy fees jumped up MORE THAN DOUBLE without any warning or explanation. We will be looking for a different insurer if this continues.
Insurer: Nationwide
By: JimLavrakas
Besides the small hiccup during the claim process, Nationwide was there for us!
We had a small hiccup from when I submitted the claim and apparently it wasn't properly filed and the representative I spoke with was able to help locate it and expedite the process. All in all the process is simple and efficient. Hopefully they assist me with the most recent visit! Fingers crossed!
Insurer: Nationwide
By: Jacqueline
Thank you so much for covering most of her dental needs you are amazing. And we are beyond grateful
We are beyond grateful for how much you covered for my dogs dental surgery. You are an amazing insurance group and we truly appreciate and are grateful we chose you
Insurer: Nationwide
By: Crystal
Continued great experience
Unfortunately, I’ve had 4 claims for trauma for my 2 dogs in 4 years. The good part is that Nationwide Pet Insurance continues to make it easy to submit the claims and is very clear on what they paid and why (example: everything except my $250 deductible). I love having Chase pay as an option for electronically receiving my reimbursement. I’ve been very pleasantly surprised at the wonderful experience I continue to have (although I hope to not have to submit any more injury/illness claims).
Insurer: Nationwide
By: Amy
Best Choice in Insurance!
FIGO has been amazing and so supportive of my one year old Labradoodle! He is quite the rascal and have caused many unexpected trips to the vet. Filing a claim has never been easier or quicker! I have also chatted with a Vet through the app and it has been incredibly helpful! Best choice I could have made when I got a puppy!
Insurer: Figo
By: Kath
Fast, easy claims and the check was in the mail in no time!
Our little pitbull have had surgery on a couple of different occasions. The claims was super easy, the folks at Healthypaws responded to my claims immediately and the check was in the mail in no time at all. They were kind enough to email me to check in to see how my little girl was doing. So glad I have Healthy Paws!!!!
Insurer: Healthy Paws
By: Quynh